Senior Enterprise CSM — AI Hiring & Renewal Growth

present of AI; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

Juicebox is seeking an Enterprise Customer Success Manager in London to own a portfolio of large customer accounts from onboarding through renewal and growth. You will work with senior stakeholders to drive value and revenue while shaping success plays for AI-enabled hiring tools.

The ideal candidate has several years in customer success or account management for business software, a proven revenue track record, and comfort leading pricing discussions.

Qualifications

• Several years of customer success or account management experience in business software.
• Track record of meeting or exceeding revenue targets.
• Comfort negotiating pricing with senior stakeholders.

Responsibilities

• Own a portfolio of enterprise accounts from onboarding through renewal and growth.
• Drive renewal and expansion revenue through structured account plans.
• Lead ROI reviews and executive stakeholder conversations to demonstrate value.

Skills

Customer success

Account management

Pricing negotiations

Stakeholder management

Job description

Juicebox is seeking an Enterprise Customer Success Manager in London to own a portfolio of large customer accounts from onboarding through renewal and growth. You will work with senior stakeholders to drive value and revenue while shaping success plays for AI-enabled hiring tools.

The ideal candidate has several years in customer success or account management for business software, a proven revenue track record, and comfort leading pricing discussions.