Enterprise Customer Success & Expansion Manager

Searchable; Greater London; On-site; GBP 50,000 - 75,000; Full time

Benefits offered by this job

Meaningful equity

25 days holiday

Enhanced pension

Workplace nursery

Wellbeing reimbursement

Flexible hours

Job summary

Searchable, based near London Bridge, is seeking a Customer Success Manager to own agencies and enterprise accounts from onboarding through renewal and expansion. You’ll translate AI Search data into decisions, help build playbooks and reporting, and collaborate across teams as we scale.

You don’t need to know the platform on day one; we’ll teach you. We hire for ownership, judgment and the ability to build, with a strong focus on customer success and measurable impact.

Qualifications

• 3–4 years in Customer Success, account management or client services at a B2B SaaS company or agency.
• Track record of owning renewals and driving expansion against numbers, ideally with enterprise accounts.
• Clear, concise writing, from a two-line recap to a full account plan.
• Comfort with data: pull stories from dashboards and explain simply.

Responsibilities

• Own a book of agencies and enterprise accounts end to end: onboarding, adoption, renewal and expansion.
• Achieve first meaningful results with prompt sets, competitor tracking and a baseline visibility.
• Lead business reviews linking AI Search visibility and traffic to customer goals.
• Identify risks early and present a proactive plan before renewal.
• Build relationships beyond a single champion up to VP/CMO level.

Skills

Account management

Renewals

Expansion

Executive presence

Data interpretation

Tools

CRM software

Job description

Searchable, based near London Bridge, is seeking a Customer Success Manager to own agencies and enterprise accounts from onboarding through renewal and expansion. You’ll translate AI Search data into decisions, help build playbooks and reporting, and collaborate across teams as we scale.

You don’t need to know the platform on day one; we’ll teach you. We hire for ownership, judgment and the ability to build, with a strong focus on customer success and measurable impact.