First-Hire Customer Success Lead — Enterprise AI

SR2; Greater London; Presencial; GBP 110.000 - 170.000; Jornada completa

Descripción de la vacante

SR2, a London-based AI startup, is hiring a Head of Customer Success to own the post-sale journey from onboarding to renewals. The role offers the freedom to shape how CS is built in a fast-moving environment and to drive strategic, high-value engagement with enterprise customers.

You will lead onboarding, adoption and renewal strategies, partnering with founders, Product and Engineering to ensure exceptional customer value and sustained growth.

Formación

• Experience in customer success leadership, especially with enterprise clients.
• Background in B2B SaaS, fintech or financial services is preferred.
• Experience managing onboarding, implementation and lifecycle programs.

Responsabilidades

• Own the entire post-sale customer journey from onboarding through renewals and expansion.
• Build trusted relationships with senior stakeholders across enterprise accounts.
• Drive customer adoption, engagement, retention and long-term account growth.
• Take commercial ownership of renewals and identify opportunities to expand relationships.
• Collaborate with founders, Product and Engineering to influence CX and product roadmaps.
• Establish customer success processes, frameworks and strategies from scratch.
• Act as the voice of the customer to inform product and process improvements.

Conocimientos

Customer Success

Strategic Accounts

Enterprise Relationships

Descripción del empleo

SR2, a London-based AI startup, is hiring a Head of Customer Success to own the post-sale journey from onboarding to renewals. The role offers the freedom to shape how CS is built in a fast-moving environment and to drive strategic, high-value engagement with enterprise customers.

You will lead onboarding, adoption and renewal strategies, partnering with founders, Product and Engineering to ensure exceptional customer value and sustained growth.