Enterprise Customer Success Manager (London)

present of AI; Greater London; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

Juicebox is seeking an Enterprise Customer Success Manager in London to own a portfolio of large customer accounts from onboarding through renewal and growth. You will work with senior stakeholders to drive value and revenue while shaping success plays for AI-enabled hiring tools.

The ideal candidate has several years in customer success or account management for business software, a proven revenue track record, and comfort leading pricing discussions.

Qualifications

• Several years of customer success or account management experience in business software.
• Track record of meeting or exceeding revenue targets.
• Comfort negotiating pricing with senior stakeholders.

Responsibilities

• Own a portfolio of enterprise accounts from onboarding through renewal and growth.
• Drive renewal and expansion revenue through structured account plans.
• Lead ROI reviews and executive stakeholder conversations to demonstrate value.

Skills

Customer success

Account management

Pricing negotiations

Stakeholder management

Job description

Enterprise Customer Success Manager (London)

Customer & Solutions · London, England, GB · Full-time · Senior level

This role owns a portfolio of larger customer accounts and is responsible for results from onboarding through renewal and growth. A strong candidate has several years of experience in customer success or account management for business software, a record of hitting revenue targets, and the confidence to handle pricing talks and senior stakeholders. Comfort building structure where no playbook exists matters as much as the commercial skills.

How it fits the AI era

Customers are adopting AI-based hiring tools, so much of the job is guiding teams to change how they work and reach early value with them. Tools can surface usage data and draft reports, but trust, negotiation, and judgment about what each customer needs still come from the person in the seat. Helping shape the team's approach for an AI-first product is part of the work.

How it builds AI experience

The role offers hands-on exposure to an AI search and sourcing product used by recruiters, including how teams fit it into daily hiring. Someone could build relevant experience by learning how recruiters describe candidates in plain language and how AI agents keep sourcing running. Seeing how different customers adopt it would build practical skill in AI change management.

Worth showing

• Renewal and expansion revenue results
• Executive stakeholder relationships
• Managing a portfolio of enterprise accounts
• Leading ROI reviews and QBRs
• Building playbooks from scratch

This is our own read, written from the employer's posting and the company's Spotlight. The employer's posting is the source of truth for the role.

About Juicebox

PeopleGPT lets recruiters describe a candidate in plain English and, per the company, search hundreds of millions of profiles for a ranked shortlist, then keeps sourcing with always-on AI agents.