Strategic Enterprise CSM & Growth Advisor

EngineersOfAI; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

EngineersOfAI is seeking a Customer Success Manager to oversee the post-sales lifecycle for our enterprise customers in the UK. You will manage customer engagement, advocate for their needs, and deliver insights that drive business growth.

The ideal candidate has over four years of experience in client-facing roles and possesses strong problem-solving skills. A deep understanding of technical products and the ability to lead conversations with stakeholders is essential to support customer success. This position provides a unique opportunity to impact user experiences and business outcomes significantly.

Qualifications

• 4+ years of experience in a client-facing role ideally in enterprise relationship management.
• Strong understanding of user business strategies and drivers.
• History of leading technical conversations and persuading stakeholders.

Responsibilities

• Manage post-sale engagements to optimize retention and growth.
• Drive account health including performance and product adoption.
• Serve as a trusted advisor delivering payment performance insights.

Skills

Client-facing experience

Strong problem-solving skills

Technical product understanding

Business sense

Job description

EngineersOfAI is seeking a Customer Success Manager to oversee the post-sales lifecycle for our enterprise customers in the UK. You will manage customer engagement, advocate for their needs, and deliver insights that drive business growth.

The ideal candidate has over four years of experience in client-facing roles and possesses strong problem-solving skills. A deep understanding of technical products and the ability to lead conversations with stakeholders is essential to support customer success. This position provides a unique opportunity to impact user experiences and business outcomes significantly.