AI-Powered Enterprise CS Leader (Renewals & Growth)

Juicebox; Greater London; On-site; GBP 100,000 - 140,000; Full time

Benefits offered by this job

Top compensation and equity

Daily meals provided

Private medical insurance (UK)

Wellness stipend (UK)

Commuting stipend (UK)

Job summary

Juicebox is hiring for a senior Customer Success leader to own a portfolio of enterprise customers from onboarding through renewal and expansion. You will drive adoption of AI-native workflows and guide change management to help customers reach value quickly.

You will manage complex stakeholder relationships, lead commercial conversations, and identify expansion opportunities across product offerings. This role reports to a VP of CS and sits at the intersection of commercial ownership and AI

Qualifications

• 6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS with ownership of renewals, expansion revenue, and a portfolio of high-value enterprise accounts.
• Experience managing complex stakeholder relationships, driving executive engagement, and growing revenue within strategic customers.
• A track record of exceeding commercial goals and driving customer growth.

Responsibilities

• Own a portfolio of customers and drive measurable outcomes across onboarding, adoption, expansion, and renewal.
• Lead customer success plans, align on key metrics, and ensure talent leaders realize value quickly.
• Drive adoption of AI-native workflows, guide change management, and help customers reach their first “aha” moment and beyond.
• Own commercial conversations, including renewals, pricing negotiations, and complex buying processes.
• Identify and close expansion opportunities across teams, stakeholders, and product offerings.
• Build trusted, multi-threaded relationships with end users, champions, TA Ops leaders, and hiring managers.
• Lead ROI discussions and QBRs that demonstrate impact and strengthen partnerships.
• Help define and improve the Customer Success playbook by identifying gaps, solving problems, and scaling best practices.

Job description

Juicebox is hiring for a senior Customer Success leader to own a portfolio of enterprise customers from onboarding through renewal and expansion. You will drive adoption of AI-native workflows and guide change management to help customers reach value quickly.

You will manage complex stakeholder relationships, lead commercial conversations, and identify expansion opportunities across product offerings. This role reports to a VP of CS and sits at the intersection of commercial ownership and AI