Enterprise Customer Success Leader – AI-Driven Growth

Juicebox App, Inc.; Greater London; Hybrid; GBP 75,000 - 120,000; Full time

Benefits offered by this job

Top-of-market compensation

Daily meals provided

UK private medical insurance

Wellness stipend

Commuting stipend

Job summary

Juicebox App, Inc. is hiring an Enterprise Customer Success Manager to own the full customer relationship—from onboarding, adoption, to expansion and renewal.

You will guide strategic accounts through AI-powered workflows and be a trusted advisor on success metrics, driving measurable value for large enterprise customers. You will work with a low-ego, collaborative team and report to a VP of CS with a track record of building world-class customer success orgs in growth environments.

Qualifications

• 6+ years in Customer Success, Strategic Account Management, or Enterprise SaaS with ownership of renewals, expansion revenue, and a portfolio of high-value enterprise accounts.
• Experience managing complex stakeholder relationships and growing revenue within strategic customers.
• Track record of exceeding commercial goals and driving customer growth.

Responsibilities

• Own the full customer relationship from onboarding to renewal and expansion.
• Lead customer success plans, align on key metrics and demonstrate value.
• Drive adoption of AI-native workflows and help customers reach their first aha moment and beyond.

Skills

Customer success

Strategic account management

Executive communication

Revenue growth

Job description

Juicebox App, Inc. is hiring an Enterprise Customer Success Manager to own the full customer relationship—from onboarding, adoption, to expansion and renewal.

You will guide strategic accounts through AI-powered workflows and be a trusted advisor on success metrics, driving measurable value for large enterprise customers. You will work with a low-ego, collaborative team and report to a VP of CS with a track record of building world-class customer success orgs in growth environments.