Senior End-User IT Specialist - 2nd/3rd Line Support

VanRath; Newtownards; On-site; GBP 40,000 - 45,000; Full time

Job summary

VANRATH is seeking a Senior End-User Specialist in Newtownards to join the internal IT team. This hands-on role delivers high-quality support to users, maintains the end-user environment and drives IT improvements across the organisation.

You will handle 2nd/3rd line issues, work with Windows endpoints, Microsoft 365 and AD/Entra ID, and take ownership of complex problems while collaborating with IT colleagues and third-party suppliers.

Qualifications

• 3+ years' experience in end-user computing, desktop support or 2nd/3rd line IT support.
• Experience operating at a senior level is preferred.
• Familiarity with Microsoft 365, endpoint management and AD/Entra ID is desirable.

Responsibilities

• Provide 2nd and 3rd line technical support to users across the organisation, taking ownership of incidents through to resolution.
• Troubleshoot and resolve issues across Windows endpoints, Microsoft 365, applications, hardware, peripherals and user accounts.
• Act as a senior point of escalation for more complex end-user and desktop support issues.
• Manage and maintain the organisation's end-user computing environment, ensuring devices are secure, reliable and well maintained.
• Support user onboarding, hardware deployment, software installation and configuration.
• Work closely with wider IT teams and third-party suppliers to resolve technical issues and deliver improvements.
• Contribute to IT projects, technology rollouts, system upgrades and the introduction of new solutions.

Skills

End-user computing

Desktop support

Senior IT support

IT service management

Tools

Microsoft 365

Windows 10/11

Active Directory/Entra ID

Intune / Endpoint Manager

Job description

VANRATH is seeking a Senior End-User Specialist in Newtownards to join the internal IT team. This hands-on role delivers high-quality support to users, maintains the end-user environment and drives IT improvements across the organisation.

You will handle 2nd/3rd line issues, work with Windows endpoints, Microsoft 365 and AD/Entra ID, and take ownership of complex problems while collaborating with IT colleagues and third-party suppliers.