IT Support Engineer

VanRath; Coleraine; On-site; GBP 25,000 - 35,000; Full time

Job summary

VANRATH currently seeks an IT Support Engineer to join our client's internal IT team in Coleraine. You will provide 1st/2nd line ICT support across the business, troubleshoot hardware and software, and help drive IT improvements and projects in a fast-paced environment.

The role focuses on supporting users, maintaining PCs and peripherals, and assisting with new software deployments and user training. This permanent, full-time position offers standard hours Mon-Fri.

Qualifications

• Experience in 1st/2nd line IT support or service desk.
• Strong troubleshooting and problem‑solving skills.
• Good knowledge of Windows, Microsoft 365, Active Directory/Entra ID and basic networking.
• Confident supporting both technical and non‑technical users.
• Excellent communication and customer service with focus on resolving issues.

Responsibilities

• Provide 1st line ICT support across the business, troubleshooting hardware, software and user issues.
• Work with ICT team to identify and implement improvements in ICT support and communication.
• Maintain and troubleshoot PCs, printers, peripherals and other IT equipment.
• Support the implementation of new software, workflows and IT processes, including user training.
• Contribute to ICT projects, documentation and continuous improvement across the organisation.

Skills

1st/2nd Line IT Support

Windows

Microsoft 365

Active Directory/Entra ID

Networking basics

Troubleshooting

User support

Communication skills

Job description

• Job Title: IT Support Engineer
• Location: Coleraine
• Contract: Permanent, full-time
• Work Pattern: Monday-Friday, standard operational hours

We're working with a growing organisation in the manufacturing space- this is an exciting opportunity to work within a fast paced environment.

The Role

We're working with an organisation in the retail environment on an exciting opportunity for a 1st/2nd Line IT Support professional to join their internal IT team.

This is a hands-on role supporting colleagues across the business, providing day-to-day technical support while also getting involved in wider IT improvements and projects. It's ideal for someone who enjoys troubleshooting, working directly with users and developing their technical skillset in a fast-paced environment.

What You'll be Doing

• Provide 1st line ICT support across the business, troubleshooting hardware, software and user issues.
• Work closely with the ICT team and other departments to identify and implement improvements in ICT support and communication.
• Maintain and troubleshoot PCs, printers, peripherals and other IT equipment.
• Support the implementation of new software, workflows and IT processes, including user training.
• Contribute to ICT projects, documentation and continuous improvement across the organisation

About You

• Previous experience in a 1st or 2nd line IT support / service desk role.
• Strong technical troubleshooting and problem-solving skills.
• Good knowledge of Windows, Microsoft 365, Active Directory/Entra ID and basic networking.
• Confident supporting both technical and non-technical users.
• Excellent communication and customer service skills, with a strong focus on resolving issues efficiently.
• Able to prioritise workloads and manage multiple support requests in a fast-paced environment.

Why choose VANRATH?

Partnering with VANRATH gives you access to exclusive IT opportunities, expert market insight and tailored career guidance. We take a consultative approach; offering honest advice, interview preparation and direct access to hiring managers- ensuring a smooth process and the best possible role fit aligned to your skills and long-term goals.