Senior 2nd Line IT Engineer: AD, M365, Cloud & Networking

Nine Twenty Recruitment; Scotland; On-site; GBP 28,000 - 38,000; Full time

Job summary

Nine Twenty Recruitment client is seeking a skilled 2nd Line Support Engineer to take ownership of escalated issues and support the wider service desk team. You’ll investigate and resolve complex hardware, software, network and infrastructure problems, and mentor 1st line engineers while collaborating with 3rd line on projects and problem management.

Strong knowledge of Windows Server, Active Directory and Microsoft 365 administration, plus solid networking understanding and excellent

Qualifications

• Proven experience in a 2nd line support role or strong 1st line experience ready to step up.
• Solid knowledge of Windows Server, Active Directory and Microsoft 365 administration.
• Good understanding of networking fundamentals and strong problem solving.

Responsibilities

• Take ownership of escalated incidents from 1st line and resolve complex issues.
• Support and troubleshoot hardware, software, network and infrastructure problems end-to-end.
• Mentor 1st line engineers, contribute to technical documentation and collaborate with 3rd line on projects.

Skills

Windows Server

Active Directory

Microsoft 365 administration

Networking fundamentals

Communication skills

Troubleshooting

Job description

Nine Twenty Recruitment client is seeking a skilled 2nd Line Support Engineer to take ownership of escalated issues and support the wider service desk team. You’ll investigate and resolve complex hardware, software, network and infrastructure problems, and mentor 1st line engineers while collaborating with 3rd line on projects and problem management.

Strong knowledge of Windows Server, Active Directory and Microsoft 365 administration, plus solid networking understanding and excellent