1st/2nd Line IT Support Engineer - Growth in Fast-Paced IT

VanRath; Coleraine; On-site; GBP 25,000 - 35,000; Full time

Job summary

VANRATH currently seeks an IT Support Engineer to join our client's internal IT team in Coleraine. You will provide 1st/2nd line ICT support across the business, troubleshoot hardware and software, and help drive IT improvements and projects in a fast-paced environment.

The role focuses on supporting users, maintaining PCs and peripherals, and assisting with new software deployments and user training. This permanent, full-time position offers standard hours Mon-Fri.

Qualifications

• Experience in 1st/2nd line IT support or service desk.
• Strong troubleshooting and problem‑solving skills.
• Good knowledge of Windows, Microsoft 365, Active Directory/Entra ID and basic networking.
• Confident supporting both technical and non‑technical users.
• Excellent communication and customer service with focus on resolving issues.

Responsibilities

• Provide 1st line ICT support across the business, troubleshooting hardware, software and user issues.
• Work with ICT team to identify and implement improvements in ICT support and communication.
• Maintain and troubleshoot PCs, printers, peripherals and other IT equipment.
• Support the implementation of new software, workflows and IT processes, including user training.
• Contribute to ICT projects, documentation and continuous improvement across the organisation.

Skills

1st/2nd Line IT Support

Windows

Microsoft 365

Active Directory/Entra ID

Networking basics

Troubleshooting

User support

Communication skills

Job description

VANRATH currently seeks an IT Support Engineer to join our client's internal IT team in Coleraine. You will provide 1st/2nd line ICT support across the business, troubleshoot hardware and software, and help drive IT improvements and projects in a fast-paced environment.

The role focuses on supporting users, maintaining PCs and peripherals, and assisting with new software deployments and user training. This permanent, full-time position offers standard hours Mon-Fri.