IT Support Engineer

La Fosse; Chippenham; On-site; GBP 28,000 - 42,000; Full time

Job summary

La Fosse in Chippenham, UK, is seeking a hands-on 2nd Line Support Engineer to join its IT function. You will own incidents not resolved at first line and take ownership through to resolution across end-user computing, M365, identity, and network infrastructure.

You'll work across Windows 10/11, Active Directory/Entra ID, endpoint management, patching, software deployments, and VPN/DNS/DHCP. Exposure to deployments, upgrades and application rollouts provides broader infrastructure experience.

Qualifications

• 2nd line support experience or higher in IT environments.
• Hands-on with Windows (10/11) and MS 365, capable of driving incidents to resolution.
• Experience with Active Directory/Entra ID and ITIL/ITSM processes.

Responsibilities

• Escalation point for issues not resolved at first line.
• Own incidents end-to-end, prioritise and coordinate with users.
• Support end-user computing, networking and infrastructure components.
• Contribute to deployments, upgrades and application rollouts.

Skills

Windows 10/11

Microsoft 365 administration

Active Directory & Entra ID

Laptop, desktop and mobile device

Endpoint management, patching and软件部署

Networking fundamentals (DNS, DHCP, IP

ITSM / ITIL processes

Job description

I'm working with an established organisation looking to add a 2nd Line Support Engineer to its IT function.

This is a hands-on technical support role, acting as the escalation point for issues that can't be resolved at first line and taking ownership of incidents through to resolution.

You'll support a broad technology environment covering end-user computing, Microsoft 365, identity, networking, infrastructure and business-critical applications.

Key experience:

• Windows 10/11
• Microsoft 365 administration
• Active Directory & Entra ID
• Laptop, desktop and mobile device support
• Endpoint management, patching and software deployment
• Networking fundamentals including DNS, DHCP, TCP/IP, Wi-Fi and VPN
• ITSM / ITIL processes

You'll also get exposure to wider infrastructure and project work, including deployments, upgrades, site changes and application rollouts.

If you're currently working in 2nd Line Support and want a role that gives you broader exposure across infrastructure, I'd be keen to speak.