Senior Elective Access Manager

University College London Hospital; Greater London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading NHS trust in Greater London, specializing in providing acute and specialist services, seeks a Senior Elective Access Manager. The role involves developing a management function to support national elective access standards, generating insights on performance, and aiding operational managers. Candidates should have a master's degree, proven operational management experience, and strong negotiation skills. Join us to contribute to high-quality patient care and be part of a supportive team.

Benefits

Interest-free season ticket loan

Cycle to work scheme

Staff discount platform

On-site accommodation

Wellbeing programs

Annual Celebrating Excellence Awards

Qualifications

• Educated to master's degree or equivalent relevant post graduate professional qualification.
• Strong knowledge of NHS trust performance management frameworks.
• Expert knowledge of NHS elective access standards.

Responsibilities

• Lead and develop management function for elective access standards.
• Monitor divisional elective access performance.
• Compile and disseminate best practices in elective access.

Skills

Negotiation and influencing skills

Data analysis

Communication skills

Interpersonal skills

Problem-solving

Education

Master's degree or equivalent qualification

Job description

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The use of AI is monitored and if applicants have used it, then they are required to declare this in their supporting statement.

Job overview

University College London Hospitals NHS Foundation Trust is seeking a highly skilled and experienced individual to join our team as a Senior Elective Access Manager. As one of the most complex NHS trusts in the UK, we provide academically-led acute and specialist services to a large and diverse population.

In this role, you will lead and develop a central management function within UCLH to support performance delivery against national elective access standards across all divisions. You will be responsible for generating insights on elective performance, monitoring divisional elective access capability and performance, providing expert resources to operational managers, and compiling and disseminating best practice.

Main duties of the job

This post provides additional focus and monitoring for RTT and DM01 performance complementing the existing line management or accountability structures.

• Expert monitoring of divisional elective access capability and performance.
• Expert resource to operational managers and their teams, with specific responsibility for elective access analytical insights and policy.
• Compiling and disseminating learning and best practice.
• Advise and be project sponsor for development of elective access reporting and modelling tools.
• Developing insights and routine monitoring across the trust of elective access.
• A resource for clinical boards to provide intensive support for specific divisions with elective access risks on a project basis.

Working for our organisation

University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.

We provide first-class acute and specialist services across eight sites:

• University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
• National Hospital for Neurology and Neurosurgery
• Royal National ENT and Eastman Dental Hospitals
• University College Hospital Grafton Way Building
• Royal London Hospital for Integrated Medicine
• University College Hospital Macmillan Cancer Centre
• The Hospital for Tropical Diseases
• University College Hospital at Westmoreland Street

We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women's health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.

Detailed job description and main responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England - for the third year in a row.

UCLH recognises the benefits of flexible working for staff - To find out more, visit flexible working.

To discover more about what makes UCLH a great place to work, visit Why Choose UCLH?

Person specification

Education, Knowledge Qualifications, Training

Essential criteria

• Educated to master's degree or equivalent relevant post graduate professional qualification, or equivalent knowledge gained through experience
• Detailed and expert knowledge of NHS elective access standards and all related national rule sets
• Strong knowledge of NHS trust performance management frameworks and methodologies for reporting performance

Desirable criteria

• Facilitation or training qualification

Experience

Essential criteria

• Proven experience of operational management in a clinical service that includes elective pathways
• Experience of managing organisation‑wide projects across a large, complex organisation
• Proven experience of undertaking and using demand and capacity analysis and management reports
• Significant experience of producing management information for all tiers of a large or complex organisationl
• Analysing information in a health environment

Desirable criteria

• Providing effective training for large groups

Skills/Abilities

Essential criteria

• Strong negotiation and influencing skills with ability to motivate and engage individuals and teams
• Intellectually flexible and creative, challenging current ways of working to produce innovative service plans
• Highly data rational with the ability to use quantitative and qualitative information to stimulate improvement
• Ability to communicate clearly and concisely, both written and oral, at all levels both within the Trust and with external stakeholders
• Proven track record of working under pressure to strict deadlines
• Excellent interpersonal skills, fostering positive relationships with teams and individuals from diverse backgrounds and at all levels
• Strong qualitative report writing skillsHigh level of numeracy
• Troubleshooting complex problems
• A demonstrable commitment to self-development and the development of others

Desirable criteria

• Understanding of the political landscape as well as different environments in which the Trust operates; and ability to assess opportunities for innovation, partnership and enhanced care

Personal Qualities

Essential criteria

• High level of work organisation, self-motivation, self-reflection and drive for performance
• Engages in constructive debate and participates in evidence- based decision making that is in the best interests of the Trust
• Builds and maintains constructive relationships based on shared understanding of issues with colleagues, partners and stakeholders

At UCLH, we have a real 'One Team' ethos, and our values - safety, kindness, teamwork and improving, are central to the way we work. This is supported by our staff, who voted us as the #1 NHS Acute Trust to work for in the whole of England.

At UCLH we take equality of opportunity seriously and are committed to being a diverse and inclusive employer, with a culture that creates a real sense of belonging and trust. It is our fundamental aim, to recruit, retain and promote a diverse mix of people who are representative of our local communities. Applications are encouraged from candidates of all backgrounds, cultures, and perspectives to support our world class research, innovation and creativity.

UCLH recognises the benefits of flexible working for staff and has a dedicated policy which allows staff to apply for flexible working right from the beginning of employment. For more information please go to: https://www.uclh.nhs.uk/work-with-us/why-choose-uclh/flexible-working.

We offer our permanent staff an interest free season ticket loan for travel, all our staff have access to free independent and confidential support, large retail discounts, a staff discount platform, cycle to work scheme and on-site accommodation to name a few.

Additionally UCLH Arts and Heritage's staff wellbeing programme, Creative Comfort, offers a variety of ways to engage with the arts as a member of UCLH staff. You can try out the weekly choir, weekly art club and join the Culture Club for exclusive access to free and discounted tickets for opera, exhibitions, theatre and more.

We recognise, reward and thank colleagues by nominating them for our annual Celebrating Excellence Awards, which are funded by UCLH Charity.

We are also members of www.mytrustbenefits.co.uk/ which offers discounts on high street retail stores, offers on travel deals, and also to take advantage of cash back schemes.

This vacancy may close before the current listed closing date. You are advised not to delay submitting your completed application.

Please note that all correspondence regarding your application will be via email. The emails will be sent to you via TRAC.jobs and not via NHS Jobs, we encourage you to check your inbox regularly.

Please note that if you have not heard from us within 3 weeks of the closing date of the advert to assume that you have not been shortlisted on this occasion.

The Trust uses electronic new starter forms on Trac to collect personal details. Information collected is securely stored and used to set up the employee record on the ESR HR system.

For further support on submitting an application please refer to the NLPSS Applicant Toolkit: https://royalfree.pagetiger.com/cuuomnr/1

Employer certification / accreditation badges

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

• Job Description (PDF, 648.3KB)
• Functional Requirements (PDF, 262.3KB)
• UCLH Values (PDF, 860.9KB)