Senior EL/PL Claims Specialist

Davies; Stoke-on-Trent; Híbrido; GBP 38.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discounts for over 800 retailers

25 days holiday (rising with service)

Development, training, and professs s

Pension: 5% employee / 5% employer

Life assurance: x4

Cycle to Work Scheme

EAP 24/7 confidential helpline

Flexible working

Dress for your day

Davies Incentive Plan

Descripción de la vacante

Davies in Stoke-on-Trent is seeking a Senior Claims Handler EL/PL to join the Claims Management team. You will manage liability claims end-to-end for insurer clients, applying policy terms and reserving philosophies while meeting SLA targets.

You will negotiate settlements, authorise payments, and mentor junior colleagues. The role offers a comprehensive benefits package and a supportive, collaborative working environment.

Formación

• Good communications skills at all levels.
• Excellent customer service.
• Experience of handling injury claims in insurance or legal environments.

Responsabilidades

• Establish if cover is in place for the claim.
• Record claims on the digital claims handling system.
• Investigate liability claims either from desk or by instructing loss adjusters.
• Make the decision on liability.
• Negotiate settlement of the claim.
• Ensure compliance with all legal timescales and client SLA’s.
• Build relationships with external clients and stakeholders.
• Authorise payments to defined limits.
• Mentor and coach to junior colleagues.

Conocimientos

Communication

Customer service

Teamwork

Workload management

Adaptability

Planning

IT skills

Injury claims experience

Descripción del empleo

Davies in Stoke-on-Trent is seeking a Senior Claims Handler EL/PL to join the Claims Management team. You will manage liability claims end-to-end for insurer clients, applying policy terms and reserving philosophies while meeting SLA targets.

You will negotiate settlements, authorise payments, and mentor junior colleagues. The role offers a comprehensive benefits package and a supportive, collaborative working environment.