EL/PL Liability Claims Handler

Davies; Hanley; On-site; GBP 30,000 - 42,000; Full time

Benefits offered by this job

Pension 5% employee & 5% employer

Wellbeing centre

Flexible benefits & 25 days holiday

Job summary

Davies is seeking an experienced EL/PL Liability Claims Handler to join our Casualty team in Stoke. You will manage liability claims from cradle to grave, ensure proactive handling, and work within insurer philosophies.

The role emphasises strong customer service, communication, and collaboration within Claims Management. The position offers permanent, full-time employment in Stoke with opportunities for professional development and a comprehensive benefits package.

Qualifications

• Experience handling injury claims in insurance or legal environment.
• Knowledge of policy wording and terms and conditions.
• Familiarity with Civil Procedure Rules and the Claims Portal.
• Strong communication and customer service skills.

Responsibilities

• Establish if cover is in place for the claim.
• Record all claims on the digital claims handling system.
• Investigate liability claims, via desk work or by instructing loss adjusters.
• Make the decision on liability.
• Negotiate settlement of the claim.
• Ensure compliance with legal timescales and client SLAs.
• Build relationships with external clients and stakeholders.

Skills

Liability claims handling

Excellent customer service

Team collaboration

Adaptability

Planning & organisation

IT skills

Tools

Digital claims handling system

Claims portal

Job description

EL/PL Liability Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Description

Davies are looking to recruit an experienced Liability Claims Handler to join our Casualty team based in Stoke. Your role will be to provide a quality claims service on behalf of clients and pro-actively handle claims in accordance with the insurer’s claims handling philosophy. The team is responsible for handling liability claims on behalf of various insurers. Your role will be to provide a quality claims service on behalf of the insurer, handling EL/PL/Products claims from the cradle to the grave ensuring claims are handled on a proactive basis in accordance with the insurers claims handling philosophy.

What will your day look like:

• To establish if cover is in place for the claim.
• To record all claims on the digital claims handling system.
• To investigate all liability claims either from the desk or by instructing loss adjusters.
• To make the decision on liability.
• To negotiate settlement of the claim.
• To ensure compliance with all legal timescales and client SLA’s.
• To build relationships with external clients and stakeholders.
• Experience of policy wording and terms and conditions.
• Knowledge of insurance and the insurance market.
• Knowledge of how to value an injury claim.
• Knowledge of reserving philosophies.
• Knowledge of Civil Procedure Rules and the Claims Portal

Knowledge and Abilities:

This role would suit candidates who have experience in handling any type of injury claims and have experience of working in an insurance and/or legal environment would be expected
Other desirable attributes include:

• Good communications skills at all levels
• Excellent customer service.
• The ability to work as part of a team.
• Must be able demonstrate adaptability and flexibility.
• Good planning and organisational skills.
• Good IT skills

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

Financial Health

• Pension, 5% employee and 5% employer contribution
• My Choices at Davies provides; High Street discounts and Financial wellbeing hub
• Life assurance: x4
• Refer a Friend
• Cycle to Work Scheme
• Lease car salary sacrifice
• Davies Incentive Plan
• Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

• Wellbeing centre; move, munch, money & mind focus
• Discounts with 100's of UK retailers
• EAP; 24/7 confidential helpline
• 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
• Flexible working
• Dress for your day
• Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
• Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan