Liability Claims Specialist (Flexible Working)

Davies; Stoke-on-Trent; Hybrid; GBP 25,000 - 34,000; Full time

Benefits offered by this job

Pension 5% employee + 5% employer

25 days holiday (26/27 with tenure)

Flexible working

Dress for your day

Wellbeing support / EAP

Employee discounts

Cycle to work scheme

Job summary

Davies Group is seeking a Casualty Claims Handler for a permanent, full-time role in Stoke-on-Trent. You will manage liability claims cradle-to-grave for public sector clients, ensuring cover checks, timely recording, investigation, liability decisions, and settlements in line with insurer philosophy.

Requirements include experience with policy wording, insurance market knowledge, and strong communication. You’ll work within Claims Management, collaborating with clients and colleagues and

Qualifications

• Experience of policy wording and terms and conditions.
• Knowledge of insurance and the insurance market.
• Knowledge of how to value an injury claim.
• Knowledge of reserving philosophies.
• Knowledge of Civil Procedure Rules and the Claims Portal.
• Good communications skills at all levels.
• Excellent customer service.
• Ability to work as part of a team.
• Take responsibility for workload.
• Adaptability and flexibility.
• Good planning and organisational skills.
• Strong IT skills.

Responsibilities

• Establish if cover is in place for the claim.
• Record all claims on the digital claims handling system.
• Investigate liability claims from the desk or via loss adjusters.
• Make the decision on liability.
• Negotiate settlement of the claim.
• Ensure compliance with legal timescales and SLAs.
• Build relationships with external clients and stakeholders.
• Provide referral support to less experienced colleagues.

Skills

Insurance knowledge

Policy wording

Claims handling

Civil Procedure Rules

Communication

Customer service

Team player

Planning & organisation

IT skills

Adaptability

Job description

Davies Group is seeking a Casualty Claims Handler for a permanent, full-time role in Stoke-on-Trent. You will manage liability claims cradle-to-grave for public sector clients, ensuring cover checks, timely recording, investigation, liability decisions, and settlements in line with insurer philosophy.

Requirements include experience with policy wording, insurance market knowledge, and strong communication. You’ll work within Claims Management, collaborating with clients and colleagues and