EL/PL Liability Claims Handler

Davies; Stoke-on-Trent; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Pension (5% employee, 5% employer)

Life assurance (x4)

Cycle to Work Scheme

Davies Incentive Plan

Flexible benefits

Job summary

Davies is seeking an experienced Liability Claims Handler to join our Casualty team in Stoke. You will provide a high-quality claims service for insurer clients, handling EL/PL/Products claims from cradle to grave and working pro-actively according to the insurer’s philosophy.

Day-to-day duties include confirming cover, recording claims, investigating liability, making determinations, negotiating settlements, and ensuring timelines and SLAs are met, with collaboration across external clients.

Qualifications

• Experience handling liability claims in an insurance/claims environment.
• Knowledge of EL/PL/Products claims and policy wording.
• Understanding of Civil Procedure Rules and the Claims Portal.
• Ability to value an injury claim and manage reserving discussions.
• Strong IT skills and proficient with digital claims systems.

Responsibilities

• Establish if cover is in place for the claim.
• Record all claims on the digital claims handling system.
• Investigate liability claims from desk or via loss adjusters.
• Make liability decisions and negotiate settlements.
• Ensure compliance with legal timescales and client SLAs.
• Build relationships with external clients and stakeholders.

Skills

Liability claims handling

EL/PL/Products claims

Policy wording knowledge

Civil Procedure Rules

Claims Portal proficiency

Client/ stakeholder relationship

Excellent communication

Team player

Planning and organisation

IT skills

Tools

Digital claims system

Claims Portal

Job description

EL/PL Liability Claims Handler

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Stoke

Description

Davies are looking to recruit an experienced Liability Claims Handler to join our Casualty team based in Stoke. Your role will be to provide a quality claims service on behalf of clients and pro-actively handle claims in accordance with the insurer’s claims handling philosophy.
The team is responsible for handling liability claims on behalf of various insurers. Your role will be to provide a quality claims service on behalf of the insurer, handling EL/PL/Products claims from the cradle to the grave ensuring claims are handled on a proactive basis in accordance with the insurers claims handling philosophy.

What will your day look like:

• To establish if cover is in place for the claim.
• To record all claims on the digital claims handling system.
• To investigate all liability claims either from the desk or by instructing loss adjusters.
• To make the decision on liability.
• To negotiate settlement of the claim.
• To ensure compliance with all legal timescales and client SLA’s.
• To build relationships with external clients and stakeholders.
• Experience of policy wording and terms and conditions.
• Knowledge of insurance and the insurance market.
• Knowledge of how to value an injury claim.
• Knowledge of reserving philosophies.
• Knowledge of Civil Procedure Rules and the Claims Portal

Knowledge and Abilities:

This role would suit candidates who have experience in handling any type of injury claims and have experience of working in an insurance and/or legal environment would be expected
Other desirable attributes include:

• Good communications skills at all levels
• Excellent customer service.
• The ability to work as part of a team.
• Must be able demonstrate adaptability and flexibility.
• Good planning and organisational skills.
• Good IT skills

Benefits

Career & Purpose

• Davies Innovation Lab
• Leadership training programme
• Funding for professional qualifications
• Thrive at Davies; learning opportunities

Environmental & Social

• The Davies Foundation
• Local charity funding
• Pennies To Heaven
• Employee Resource Groups
• Employee volunteering programme

  Financial Health

  • Pension, 5% employee and 5% employer contribution
  • My Choices at Davies provides; High Street discounts and Financial wellbeing hub
  • Life assurance: x4
  • Refer a Friend
  • Cycle to Work Scheme
  • Lease car salary sacrifice
  • Davies Incentive Plan
  • Enhanced maternity, paternity and adoption pay

  Mental, Physical & Emotional Wellbeing

  • Wellbeing centre; move, munch, money & mind focus
  • Discounts with 100's of UK retailers
  • EAP; 24/7 confidential helpline
  • 25 days holiday, increases to 26 days after 5 years and 27 after 10 years
  • Flexible working
  • Dress for your day
  • Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
  • Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan