Senior Director, Global IT Platforms & ServiceNow

Boston Consulting Group (BCG); Greater London; Hybrid; GBP 150,000 - 210,000; Full time

Job summary

Boston Consulting Group seeks a Senior Director, Business Platforms to own and evolve the firm’s enterprise platforms, anchored by ServiceNow. You will lead 24/7 operations, manage multi-million budgets, and drive AI-enabled improvements across the platform landscape.

You will partner with security, compliance, HR, Legal, and business stakeholders to deliver reliable, scalable, and secure platform capabilities that unlock business value.

Qualifications

• 12+ years of senior technical leadership experience operating enterprise platforms.
• Proven experience with ServiceNow, security/compliance, and budget governance.
• Experience leading 24/7 operations and cross-functional teams.

Responsibilities

• Own and operate BCG's enterprise business platforms, including ServiceNow and others across the portfolio.
• Lead end-to-end platform operations, including maintenance, upgrades, releases, and change management.
• Build and manage 24/7 support, including outages, incidents, and post-incident reviews.
• Partner with CMDB and asset teams to maintain governance of the platform inventory.
• Shape platform strategy, investment priorities, and technology roadmap in collaboration with business stakeholders.

Skills

Senior leadership

ServiceNow

Budget management

Vendor management

Security & compliance

Incident management

Team leadership

AI & automation

Agile methodologies

Architecture

Education

ITIL certification

ServiceNow certifications

Tools

ServiceNow

CMDB

Job description

Boston Consulting Group seeks a Senior Director, Business Platforms to own and evolve the firm’s enterprise platforms, anchored by ServiceNow. You will lead 24/7 operations, manage multi-million budgets, and drive AI-enabled improvements across the platform landscape.

You will partner with security, compliance, HR, Legal, and business stakeholders to deliver reliable, scalable, and secure platform capabilities that unlock business value.