Platform Architect - Certified ServiceNow Professional

N Consulting; United Kingdom; Remote; GBP 90,000 - 150,000; Full time

Job summary

N Consulting in the United Kingdom seeks a Senior ServiceNow Consultant to drive digital transformation and lead enterprise-wide ServiceNow programs across ITOM, HRSD, and AI-driven solutions. You will engage with CXOs and executives, translating business challenges into technology-driven outcomes while ensuring regulatory compliance.

The role requires hands-on delivery, strategic workshops, and governance oversight, shaping multi-year transformation programs across large organizations.

Qualifications

• 12+ years of overall IT experience.
• Strong consulting, advisory, and business transformation background.
• Proven experience engaging with CXOs, Directors, VP-level, and senior stakeholders.
• Hands-on experience delivering ServiceNow ITOM and HRSD solutions.
• Experience with AI adoption, GenAI initiatives, workflow automation, or intelligent operations.
• Strong understanding of Regulatory Compliance, Governance, and Risk frameworks.
• Ability to lead enterprise transformation programs from strategy through execution.

Responsibilities

• Act as a trusted advisor to CXOs, senior business leaders, and enterprise stakeholders.
• Lead strategic workshops, transformation roadmaps, and executive-level discussions.
• Drive ServiceNow adoption and enterprise transformation initiatives.
• Deliver and oversee implementation programs across ITOM (Discovery, Service Mapping, Event Management), HRSD, AI & Intelligent Automation Initiatives, Digital Workflow Transformation.
• Collaborate with cross-functional teams to align business objectives with technology solutions.
• Provide guidance on governance, risk, compliance, and regulatory requirements.
• Influence key stakeholders and manage complex enterprise relationships.
• Mentor teams and provide thought leadership across large-scale ServiceNow engagements.

Skills

IT experience

Executive stakeholder mgmt

ServiceNow ITOM

HRSD

Digital transformation

Governance & compliance

GenAI / AI adoption

Program leadership

Tools

ServiceNow

Job description

We are seeking an accomplished Senior ServiceNow Consultant with a strong blend of strategic consulting expertise and hands‑on implementation experience. This role requires a seasoned professional who can engage with C‑level executives, drive digital transformation initiatives, and lead enterprise‑wide ServiceNow programs across ITOM, HR, and AI‑driven solutions.

The ideal candidate will possess exceptional stakeholder management skills, executive presence, and the ability to translate business challenges into technology‑driven outcomes while ensuring compliance with regulatory and governance requirements.

Key Responsibilities

• Act as a trusted advisor to CXOs, senior business leaders, and enterprise stakeholders
• Lead strategic workshops, transformation roadmaps, and executive‑level discussions
• Drive ServiceNow adoption and enterprise transformation initiatives
• Deliver and oversee implementation programs across:
  • ITOM (Discovery, Service Mapping, Event Management)
  • HR Service Delivery (HRSD)
  • AI & Intelligent Automation Initiatives
  • Digital Workflow Transformation
• Collaborate with cross‑functional teams to align business objectives with technology solutions
• Provide guidance on governance, risk, compliance, and regulatory requirements
• Influence key stakeholders and manage complex enterprise relationships
• Mentor teams and provide thought leadership across large‑scale ServiceNow engagements

Required Skills & Experience

• 12+ years of overall IT experience
• Strong consulting, advisory, and business transformation background
• Proven experience engaging with CXOs, Directors, VP‑level, and senior stakeholders
• Excellent communication, presentation, and executive presence ("gravitas")
• Hands‑on experience delivering ServiceNow ITOM and HRSD solutions
• Experience with AI adoption, GenAI initiatives, workflow automation, or intelligent operations
• Strong understanding of Regulatory Compliance, Governance, and Risk frameworks
• Ability to lead enterprise transformation programs from strategy through execution

Preferred Qualifications

• ServiceNow Certifications
• Experience in global enterprise environments
• Knowledge of GRC, GDPR, SOX, ISO 27001, or similar compliance frameworks
• Experience leading large digital transformation initiatives