Senior Desk-Based Loss Adjuster — Residential Claims

Aviva plc; York and North Yorkshire; Hybrid; GBP 34,000 - 45,000; Full time

Benefits offered by this job

Bonus opportunity

Pension scheme

Holidays

Matching Share Plan

Volunteer days

Cycle to work

Flexible benefits

Job summary

Aviva plc in York is recruiting for a Desk Based Loss Adjuster to diligently manage household claims up to £50,000 from instruction to settlement. The role combines technical claims expertise with empathetic customer care in a largely desk-based, remote setting.

You will collaborate with field colleagues and suppliers to interpret scopes, apply building pathology knowledge, and deliver timely, cost-effective reinstatement outcomes within a supportive Aviva framework.

Qualifications

• Excellent empathy and communication for customer-focused claims handling.
• Deep knowledge of Residential/Home property insurance and related regulations.
• Ability to interpret scopes, assess building pathology, and manage multiple stakeholders.

Responsibilities

• Own desk-based loss adjusting for household claims up to £50,000.
• Coordinate with customers, suppliers, and field-based colleagues to ensure timely settlements.
• Apply technical knowledge to balance cost-effective solutions with first-class customer care.

Skills

Empathy

Communication

Residential insurance

Stakeholder management

Building pathology

BDMA qualification

Job description

Aviva plc in York is recruiting for a Desk Based Loss Adjuster to diligently manage household claims up to £50,000 from instruction to settlement. The role combines technical claims expertise with empathetic customer care in a largely desk-based, remote setting.

You will collaborate with field colleagues and suppliers to interpret scopes, apply building pathology knowledge, and deliver timely, cost-effective reinstatement outcomes within a supportive Aviva framework.