Senior DC Pensions Administrator - Hybrid Mentor & Coach

Willis Towers Watson; Redhill; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working

Private healthcare

Life insurance

Group income protection

Health assessments

Defined contribution pension scheme (8

Employer match up to 10%

Employee assistance programme

Volunteer day

Electric vehicle car scheme

Share scheme

Cycle-to-work

Dental and optical cover

Critical illness protection

Job summary

Willis Towers Watson in Redhill is seeking a Senior DC Pensions Administrator to join our Outsourcing team. This hybrid role focuses on mentoring and checking the work of Junior Pensions Administrators while handling member and client queries on DC pension schemes.

In this post you will work with the Team Leader to meet service levels, check non-standard cases, train and support colleagues, and contribute to continuous service improvements while ensuring deadlines are met.

Qualifications

• Experience of administrating occupational pension schemes especially DC pension schemes.
• Experience of coaching and supporting less experienced associates.
• Excellent interpersonal skills to include good written and verbal communication.
• Good time management skills and the ability to organise and prioritise own workload.
• Able to work to a high level of accuracy.
• Customer and quality focused.
• Computer literate.

Responsibilities

• Serve member and client queries on DC pension schemes.
• Work with Team Leader to achieve service levels and performance standards.
• Depose in the Team Leader's absence.
• Be senior reference on technical issues and non-standard cases.
• Check and challenge work of junior associates.
• Train, support and mentor junior associates with regular feedback.
• Assist in complex/project work including complaints.
• Identify areas to improve client/service delivery and communicate findings.
• Ensure targets and deadlines are met.

Skills

Pensions administration

Coaching & mentoring

Communication skills

Time management

Attention to detail

Customer focus

Computer literacy

Job description

Willis Towers Watson in Redhill is seeking a Senior DC Pensions Administrator to join our Outsourcing team. This hybrid role focuses on mentoring and checking the work of Junior Pensions Administrators while handling member and client queries on DC pension schemes.

In this post you will work with the Team Leader to meet service levels, check non-standard cases, train and support colleagues, and contribute to continuous service improvements while ensuring deadlines are met.