Senior DC Pensions Administrator

WTW; Redhill; Hybrid; GBP 35,000 - 52,000; Full time

Benefits offered by this job

25 days annual leave

Hybrid working options

Private healthcare

Life insurance

Group income protection

Health assessments

Defined contribution pension scheme (1

Volunteer day

Electric vehicle car scheme

Job summary

WTW is recruiting a Senior DC Pensions Administrator for the Redhill office, operating on a hybrid basis. You will mentor Junior Pensions Administrators and oversee day-to-day queries from members and clients in DC pension schemes.

You will work with the Team Leader to meet SLAs and may deputise in their absence. You will be the senior technical reference on complex cases, review work from less experienced colleagues, and support training and development.

Qualifications

• Experience of administering occupational pension schemes, especially DC schemes.
• Coaching and supporting less experienced associates.
• Excellent interpersonal, written and verbal communication skills.
• Good time management and ability to prioritise workload.
• Accurate and customer-focused approach.

Responsibilities

• Handle member and client queries for DC pension schemes.
• Ensure service levels and performance standards are met with Team Leader support.
• Deputise for Team Leader when needed.
• Be a senior reference on technical issues and non-standard cases.
• Review and challenge work of junior associates and ensure tasks are completed.
• Train and mentor junior staff; provide regular feedback.
• Assist in complex projects and complaints handling.
• Identify improvements in client service and communicate findings.

Skills

Pension administration

Coaching

Communication

Time management

Attention to detail

Customer focus

IT literacy

Job description

Join us as a Senior DC Pensions Administrator within our Outsourcing line of business based out of our Redhill office working hybrid. In this role, you will play a vital role in mentoring and checking the work of the Junior Pensions Administrators.

The Role

• Working within an administration team, servicing both member and client queries in relation to DC pension schemes.
• In conjunction with the Team Leader, ensure that all service level agreements and performance standards are achieved.
• Deputise in the absence of the Team Leader.
• Be a senior point of reference on technical issues and non-standard cases.
• Check and challenge work performed by less experienced associates and make sure that the requested work has been undertaken.
• Train, support and mentor junior associates and hold regular feedback sessions.
• Assist in more complex/project work when required including complaints .
• Continuously seek to identify areas where the service to clients /members could be improved and communicate findings to Team Leader.
• Ensure that targets and deadlines are met.

What you'll bring

• Experience of administrating occupational pension schemes especially DC pension schemes
• Experience of coaching and supporting less experienced associates.
• Excellent interpersonal skills to include good written and verbal communication.
• Good time management skills and the ability to organise and prioritise own workload.
• Able to work to a high level of accuracy.
• Customer and quality focused.
• Computer literate.

What we offer

Enjoy a benefits package designed to help you thrive, both professionally and personally. You'll receive 25 days of annual leave plus an extra WTW day to relax and recharge. Our comprehensive health and wellbeing offering includes private healthcare, life insurance, group income protection, and regular health assessments, all giving you peace of mind. Secure your future with our defined contribution pension scheme, featuring matched contributions up to 10% from the company. Start making the most of your career and wellbeing with a range of benefits tailored for you.

We support your growth and balance with hybrid working options, access to an employee assistance programme, and a fully paid volunteer day to make a difference in your community. On top of these, you can opt into a variety of additional perks including an electric vehicle car scheme, share scheme, cycle-to-work programme, dental and optical cover, critical illness protection, and much more.

• 25 days of annual leave
• an extra WTW day to relax and recharge
• private healthcare
• life insurance
• group income protection
• regular health assessments
• defined contribution pension scheme, featuring matched contributions up to 10% from the company
• hybrid working options
• access to an employee assistance programme
• a fully paid volunteer day to make a difference in your community
• an electric vehicle car scheme
• share scheme
• cycle-to-work programme
• dental and optical cover
• critical illness protection

Equal Opportunity Employer

We're committed to equal employment opportunity and provide application, interview and workplace adjustments and accommodations to all applicants.