Pensions Administration Leader — Hybrid, Growth & Impact

Willis Towers Watson; Redhill; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

Hybrid working

Private healthcare

Life insurance

Volunteer day

Pension scheme

Job summary

Willis Towers Watson in Redhill is seeking a Pensions Administration Manager to lead the Admin Operations team within Outsourcing. The role focuses on member-first service delivery, client/trustee discussions, and collaboration with the sales team on new business pitches.

Travel within the UK is possible; hybrid working is offered. You will report to the Operations Manager and drive quality, change management, and continuous improvement while building strong leadership within a forward-looking

Qualifications

• Experience with DB occupational schemes; DC pensions knowledge a bonus.
• Experience as Pensions Team Leader and with Pensions Projects.
• Excellent eye for detail and intermediate Excel skills.
• Strong leadership, negotiation and influencing abilities.
• Experience presenting to internal and external stakeholders.
• Staffing and training plan development to maximise quality and productivity.
• Ability to foster a one-team mindset and develop future leaders.
• Ensure lines of management are consistently followed across teams.
• Client-facing experience and ability to resolve conflicts; manage multiple projects.

Responsibilities

• Lead pension administration service delivery for a multi-client team.
• Serve as administration lead for new business pitches and travel as needed across the UK.
• Ensure adherence to quality, change control, QA and operational excellence frameworks.
• Collaborate with Operations Manager on commercially focused decisions affecting service delivery and growth.
• Support Team Leads to maintain productivity and drive continuous improvement.

Skills

Leadership

Stakeholder management

Staffing & training

Project delivery

Attention to detail

Communication

Excel

Tools

Excel

Job description

Willis Towers Watson in Redhill is seeking a Pensions Administration Manager to lead the Admin Operations team within Outsourcing. The role focuses on member-first service delivery, client/trustee discussions, and collaboration with the sales team on new business pitches.

Travel within the UK is possible; hybrid working is offered. You will report to the Operations Manager and drive quality, change management, and continuous improvement while building strong leadership within a forward-looking