Senior Cyber Security Analyst - Service Delivery

NHS; Leeds; Hybrid; GBP 66,000 - 76,000; Full time

Job summary

A leading health organization is seeking a Senior Security Analyst specializing in Service Delivery Management. You will manage customer relationships, ensure service delivery aligns with their needs, and oversee service incidents. The role offers a salary range of £66,828 to £75,218 per annum and is fixed-term for 12 months. Colleagues are expected to work in-person at least 40% of the time. Join us to support NHS England's mission to provide high-quality healthcare.

Qualifications

• Experience in managing customer relationships in service operations.
• Strong understanding of service delivery metrics and reporting.
• Ability to supervise service incidents and ensure resolution.

Responsibilities

• Manage relationships with CSOC customers to align service levels.
• Produce regular service reports and chair service reviews.
• Ensure quality criteria for service readiness are met.
• Supervise initial periods of live service monitoring.

Skills

Customer engagement

Service delivery management

Incident management

Governance process management

Job description

Overview

Cyber Operations purpose is to support safe care and build public trust by building NHS England's cyber resilience and enabling the wider health system to be cyber resilient, supporting NHS England's purpose of delivering the best care and outcomes for the NHS.

The Cyber Operations sub-directorate consists of 4 operational areas:

• Cyber Security Operations Unit (CSOU)
• Cyber Delivery Unit (CDU)
• Cyber Improvement Programme (CIP)
• Chief Information Security Office Function (CISO)

This role is in the Cyber Security Operations Centre (CSOC) which is part of the CSOU and provides centralised security monitoring across both NHS England and the wider health and care system in England. The CSOC consists of Protective Monitoring, Threat Operations, Incident Management, Service Operations and Engineering.

To support our strategy to improve NHS cyber resilience, we are recruiting for a Senior Security Analyst who specialises in Service Delivery Management as part of the CSOC Service Operations team.

The post of Senior Security Analyst for Service Delivery has been awarded a Recruitment and Retention Premia (RRP) in response to current labour market conditions. In recognition of this, the role attracts an additional monthly RRP payment equal to 20% per annum.

Please be aware that RRP is non contractual and subject to review.

Responsibilities

Main duties of the job

• As a Senior Security Analyst for Service Delivery, you will manage the relationships with all CSOC customers, ensuring that the CSOC capability and service levels are aligned to their needs and expectations
• Primary CSOC customer engagement for all monitored systems.
• Produce regular service reports for customers, chair regular service reviews with customers, ensure suitable service delivery metrics are provided and manage arising actions.
• Own the governance process to assess customer services' readiness for live CSOC monitoring, ensuring that quality criteria are met and follow-up actions are implemented.
• Supervise heightened oversight activities during the initial period of services' live monitoring.
• Ensure that CSOC service incidents (internal and customer facing) are appropriately identified, reported, prioritised, investigated and managed through to resolution.
• Produce regular internal service performance reports for CSOC senior stakeholders.
• Maintain strong working relationships with CSOC's customers and stakeholders at all levels.
• Develop and document business policies, processes and procedures to govern, manage and guide CSOC Service Operations.
• Continuous service improvement, including procedural documentation and KPI reporting.

About us

The NHS England board have set out the top-level purpose for the new organisation to lead the NHS in England to deliver high-quality services for all, which will inform the detailed design work and we will achieve this purpose by:

• Enabling local systems and providers to improve the health of their people and patients and reduce health inequalities.
• Making the NHS a great place to work, where our people can make a difference and achieve their potential.
• Working collaboratively to ensure our healthcare workforce has the right knowledge, skills, values and behaviours to deliver accessible, compassionate care.
• Optimising the use of digital technology, research, and innovation
• Delivering value for money.

If you would like to know more or require further information, please visithttps://www.england.nhs.uk/.

Details

• Colleagues with a contractual office base are expected to spend, on average, at least 40% of their time working in-person.
• Staff recruited from outside the NHS will usually be appointed at the bottom of the pay band.
• If you are successful at interview, we will run an Inter Authority Transfer (IAT) in the Electronic Staff Record system (ESR). This transfer gathers valuable information from a previous or current NHS employer to support the onboarding process, including; statutory and mandatory competency status, Continuous Service Dates (CSD), and annual leave entitlement. You will have the opportunity throughout the recruitment process to inform us if you do not consent.

Date posted

27 August 2025

Pay scheme

Agenda for change

Band

Band 8a

Salary

£66,828 to £75,218 a year (inclusive of RRP payment)

Contract

Fixed term

Duration

12 months

Working pattern

Full-time

Reference number

990-TD-CY-15007-E

Job locations

Wellington Place/ Hexagon House

Leeds / Exeter

LS1 4AP