Senior Customer Value Partner, Strategic Accounts

Multiverse; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Time off 27 days

Private medical Insurance

Hybrid work

Work-from-anywhere

Wellbeing resources

Job summary

Multiverse, a leading upskilling platform, seeks a Customer Value Partner for Strategic Accounts. This senior individual contributor role focuses on turning commitments into measurable outcomes and sustaining long-term partnerships with enterprise clients.

You will own end-to-end journeys, build multi-threaded relationships across senior stakeholders, and drive value through joint success plans and governance. A strong partner to Sales and delivery teams is essential.

Qualifications

• 5–8+ years in strategic customer success or related roles.
• Executive presence with the ability to influence senior stakeholders.
• Experience building structured success plans and executive governance.
• Strong program leadership and operational discipline.
• Ability to lead cross-functional teams without formal authority.
• Commercial awareness with expansion opportunities.
• Excellent written and verbal communication.

Responsibilities

• Own end-to-end journey for key strategic accounts from launch to value realization.
• Build deep relationships across HR, executives and line managers to engage the right people.
• Partner with executive sponsors to widen engagement across senior leaders.
• Create and run joint success plans and discovery workshops with customers.
• Lead Executive Business Reviews showing value realized and course-correcting when needed.
• Translate delivery outcomes into compelling proof for leadership teams.

Skills

Strategic CS

Strategic account management

Executive presence

Success planning

Program leadership

Cross-functional collaboration

Commercial awareness

Communication (written)

Job description

Multiverse, a leading upskilling platform, seeks a Customer Value Partner for Strategic Accounts. This senior individual contributor role focuses on turning commitments into measurable outcomes and sustaining long-term partnerships with enterprise clients.

You will own end-to-end journeys, build multi-threaded relationships across senior stakeholders, and drive value through joint success plans and governance. A strong partner to Sales and delivery teams is essential.