Global VP, Customer Lifecycle & Strategy

C T Corporation System (DE); Greater London; On-site; GBP 150,000 - 190,000; Full time

Job summary

TeamMate is seeking a senior leader to manage the global Customer Lifecycle from implementation through renewal, overseeing Professional Services, Customer Success, Customer Service, Sales Support and Retention for ~3,000 customers.

You will drive Strategy, budgeting and GTM initiatives, own BI, and lead about 90 professionals across Americas, EMEA and APAC, coordinating with external partners to scale post‑sales delivery.

Qualifications

• Significant in‑house operating leadership within enterprise software, B2B SaaS or a similarly regulated, recurring‑revenue business.
• Track record of translating strategy into measurable operational improvement and leading complex work at pace.
• Experience leading sizeable, geographically distributed teams through experienced functional leaders.
• Strong commercial and analytical judgement, with an understanding of customer economics, retention, recurring revenue and services delivery.
• Ability to connect operational detail with the wider business context and make clear, well‑structured decisions.
• A collaborative leadership style and the credibility to influence across functions.

Responsibilities

• Manage the global TeamMate Customer Lifecycle from implementation through renewal for ~3,000 customers.
• Lead Professional Services, Customer Success, Customer Service, Sales Support and Retention functions.
• Own Strategy, budgeting and Go‑to‑Market activities, including packaging and pricing.
• Oversee Business Intelligence supporting Sales, Marketing, Product and post‑sales teams.
• Directly lead ~90 professionals globally and manage external partners to scale delivery.

Job description

TeamMate is seeking a senior leader to manage the global Customer Lifecycle from implementation through renewal, overseeing Professional Services, Customer Success, Customer Service, Sales Support and Retention for ~3,000 customers.

You will drive Strategy, budgeting and GTM initiatives, own BI, and lead about 90 professionals across Americas, EMEA and APAC, coordinating with external partners to scale post‑sales delivery.