Enterprise Value Partner, Customer Success & Growth

Multiverse; Greater London; Hybride; GBP 60 000 - 90 000; Plein temps

Avantages offerts par ce poste

Time off

Health & Wellness

Hybrid work

Work-from-anywhere

Space to connect

Résumé du poste

Multiverse is the upskilling platform for AI and Tech adoption. We partner with 1,500+ companies to deliver practical, ROI-focused learning that boosts productivity across today’s workforce.

Join Multiverse as the Customer Value Partner to own the end-to-end Enterprise journey, align cross-functional teams, and deliver measurable business impact. You will work with senior stakeholders, leverage CRM data, and drive expansion strategies in a hybrid work environment.

Qualifications

• 2+ years in Customer Success, Account Management, or Consulting.
• Experience with Enterprise B2B relationships is required.
• You are data-fluent and can correlate delivery data with client KPIs to build ROI cases.
• Understanding of Net Revenue Retention (NRR) and growth opportunities.

Responsabilités

• Own end-to-end journey for Enterprise accounts from handover to value realization and renewal.
• Build and defend multi-threaded relationships across HR, executives, and business leaders.
• Create 12-month Mutual Action Plans and oversee launch excellence for onboarding and cohorts.
• Lead Executive Business Reviews (EBRs) and present ROI stories to senior stakeholders.
• Identify expansion opportunities and build ready-to-close commercial cases with value proof.
• Coordinate Delivery, Product, and Support to improve overall Enterprise experience.

Connaissances

Customer Success

Account Management

Consulting

Description du poste

Multiverse is the upskilling platform for AI and Tech adoption. We partner with 1,500+ companies to deliver practical, ROI-focused learning that boosts productivity across today’s workforce.

Join Multiverse as the Customer Value Partner to own the end-to-end Enterprise journey, align cross-functional teams, and deliver measurable business impact. You will work with senior stakeholders, leverage CRM data, and drive expansion strategies in a hybrid work environment.