Senior Enterprise Customer Success Manager

Infinity; Manchester; Hybrid; GBP 55,000 - 60,000; Full time

Benefits offered by this job

4.5 day working week

25 days holiday

Private medical insurance

Employee Assistance Programme

Life Assurance (4x Salary)

Tech Scheme Loan

Ride to Work Scheme

Season Ticket Loan

Social budget

Job summary

Infinity is seeking a Senior Customer Success Manager to guide strategic accounts and drive adoption, renewals, and value realization across enterprise clients in the US market. You will collaborate with the Head of Customer Success and cross-functional teams to grow usage and ensure customer success.

You will own a portfolio of strategic customers, build executive relationships, forecast revenue, and lead proactive success programs including business reviews and strategic account development.

Qualifications

• 4+ years of experience in a B2B software account management or customer success role.
• Proven experience effectively managing a large book of enterprise customers.
• Proven commercial experience in winning deals i.e. opportunity identification, approach, pricing & quotes, agreements, negotiation.
• Excellent written and verbal communication skills.

Responsibilities

• Partner with Head of Customer Success to execute and evolve strategy for growth and retention.
• Own commercial growth of your customer portfolio across products, services, geographies, and use cases.
• Monitor portfolio health using engagement metrics, adoption data, risk indicators and insights; act to reduce churn and unlock growth.
• Build trusted relationships with senior customer stakeholders and drive value realisation and long-term partnership success.
• Hold full commercial ownership including renewals, pricing, packaging, cross-sell and upsell opportunities.

Skills

Account management

Customer success

Communication

Negotiation

Cross-functional collaboration

Time management

Tools

Salesforce

Google Marketing Platform

Call tracking systems

Job description

Infinity is seeking a Senior Customer Success Manager to guide strategic accounts and drive adoption, renewals, and value realization across enterprise clients in the US market. You will collaborate with the Head of Customer Success and cross-functional teams to grow usage and ensure customer success.

You will own a portfolio of strategic customers, build executive relationships, forecast revenue, and lead proactive success programs including business reviews and strategic account development.