Enterprise Value & Growth Partner

Multiverse; Greater London; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Time off

Health & Wellness

Hybrid work

Work-from-anywhere

Team connections & wellbeing

Job summary

Multiverse is building a tech-enabled upskilling platform for AI and tech. The Customer Value Partner will own the end-to-end journey for Enterprise accounts, ensuring flawless program launches and measurable business impact.

You will build multi-threaded relationships with senior sponsors, translate learning outcomes into business ROI, and drive renewal and expansion opportunities while coordinating with Delivery, Product and Support teams.

Qualifications

• 3+ years of experience in Customer Success, Account Management, or Consulting.
• Proven history of managing and growing high-stakes Enterprise B2B relationships.
• Natural project leader who can coordinate internal teams.
• Data-fluent; interprets datasets to build a client ROI narrative.
• Commercial nose for growth with experience in expansion opportunities.
• Director-ready; able to lead executive-level discussions with data-backed logic.

Responsibilities

• Lead end-to-end customer journey for a portfolio of Enterprise accounts, from handover to renewal.
• Build and defend multi-threaded relationships across HR, sponsors, and business leaders.
• Translate learning outcomes into business impact narratives for senior leadership.
• Develop 12-month Mutual Action Plans and Discovery Workshops with clear governance.
• Oversee launch excellence and the First 90 Days with the Fulfilment team.
• Lead Executive Business Reviews (EBRs) to tell a ROI-driven story.
• Synthesize outcomes by correlating learner data with client KPIs for investment justification.
• Identify expansion and upsell triggers with ready-to-close commercial cases.
• Experiment with playbooks and templates; share customer insights with the team.
• Align Delivery, Product, and Support to remove barriers for enterprise customers.

Skills

Customer Success

Account Management

Consulting

Enterprise relationships

Project leadership

Salesforce CRM

Data fluency

Stakeholder management

Growth mindset

Job description

Multiverse is building a tech-enabled upskilling platform for AI and tech. The Customer Value Partner will own the end-to-end journey for Enterprise accounts, ensuring flawless program launches and measurable business impact.

You will build multi-threaded relationships with senior sponsors, translate learning outcomes into business ROI, and drive renewal and expansion opportunities while coordinating with Delivery, Product and Support teams.