Senior Customer Success Manager - Enterprise Growth (Hybrid)

Unily; Eashing; Hybrid; GBP 65,000 - 90,000; Full time

Benefits offered by this job

25 days holiday

Birthday day off

Life cover

Pension

Income protection

Job summary

Unily is seeking a Senior Customer Success Manager to partner with enterprise clients, ensure value realization, and drive retention, adoption, and revenue growth. You will act as the customer advocate internally while representing Unily to client business leaders.

The role requires relationship management with multiple stakeholders across clients and Unily, plus strong commercial acumen in a fast-paced, entrepreneurial SaaS environment. Hybrid work arrangement offered.

Qualifications

• 7+ years in a Customer Success/Account Management or Partnership role.
• Experience managing a portfolio of $2M+ ARR.
• Experience handling large multinational organisations (15,000+ employees).
• SaaS/digital workplace platforms experience (e.g., Jive, Interact, Jostle).
• Familiar with CS tools Planhat, Salesforce, Gong, Microsoft Office and Miro.

Responsibilities

• Be the primary contact for a portfolio of customers, establishing trusted-advisor relationships.
• Set and monitor goals/KPIs to measure success.
• Help customers realize value by aligning Unily capabilities with their needs.
• Use analytics to identify usage improvements and drive change.
• Conduct regular business reviews to ensure ROI and evolving platform objectives.
• Address customer needs cross-departmentally to enable quick resolutions.
• Identify renewal risks and coordinate with teams to secure renewals.
• Educate customers on new features and support implementation.
• Maintain up-to-date product knowledge as Unily evolves.

Skills

Relationship management

Commercial acumen

SaaS experience

Adoption & renewal focus

Analytics proficiency

Tools

Planhat

Salesforce

Gong

Microsoft Office

Miro

Job description

Unily is seeking a Senior Customer Success Manager to partner with enterprise clients, ensure value realization, and drive retention, adoption, and revenue growth. You will act as the customer advocate internally while representing Unily to client business leaders.

The role requires relationship management with multiple stakeholders across clients and Unily, plus strong commercial acumen in a fast-paced, entrepreneurial SaaS environment. Hybrid work arrangement offered.