Senior Customer Support & Escalations Coordinator

Manpower (United Kingdom); Slough; On-site; GBP 17,000 - 19,000; Full time

Job summary

Manpower (United Kingdom) is seeking a Customer Support Coordinator in Slough for a 3-month temporary contract. The role handles escalated sales orders, inquiries and fulfilment issues, working closely with sales, logistics and finance to resolve complex problems and protect cash flow.

You will communicate with customers and colleagues across departments, prioritise workload, and run daily reports. Proficiency in SAP, Word and Excel is preferred to ensure accurate processing of orders, returns,

Qualifications

• Excellent communication and customer service skills.
• Experience resolving escalated issues related to sales orders and fulfilment.
• Ability to work cross-functionally with sales, logistics and finance.

Responsibilities

• Handle and resolve complex or escalated sales and order-related issues.
• Resolve delivery complaints to protect cash collection targets.
• Ensure accurate processing of returns and orders.
• Make decisions based on delivery information that impact cost to the business.
• Build relationships with stakeholders for joint complaint handling.
• Run daily reports and take required actions.
• May cover some 1st Line Coordinator tasks if needed.

Skills

Customer service

Communication

Problem solving

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

Manpower (United Kingdom) is seeking a Customer Support Coordinator in Slough for a 3-month temporary contract. The role handles escalated sales orders, inquiries and fulfilment issues, working closely with sales, logistics and finance to resolve complex problems and protect cash flow.

You will communicate with customers and colleagues across departments, prioritise workload, and run daily reports. Proficiency in SAP, Word and Excel is preferred to ensure accurate processing of orders, returns,