Contract Customer Support Specialist - Order & Delivery

Manpower, Inc.; Slough; On-site; GBP 15,000 - 22,000; Full time

Job summary

Manpower, Inc. is seeking a Customer Support Coordinator in Slough for a 3‑month temporary contract. The role is full-time (37.5 hours/week) with an ASAP start, based in Slough.

You will resolve complex sales/order issues, coordinate with sales, logistics and finance, and ensure accurate processing of returns and orders. Ideal candidates have strong communication and customer service skills, and proficiency in SAP, Word and Excel.

Qualifications

• Excellent communication and customer service skills.
• Experience resolving sales orders and fulfilment issues.
• Proficient in SAP, Word and Excel.

Responsibilities

• Handle and resolve escalated sales and order-related issues.
• Accountable for resolving delivery complaints impacting cash collection targets.
• Ensure customer returns and orders are processed accurately.
• Make decisions based on information from customers on delivery issues that may be costly.
• Build strong relationships with stakeholders for joint complaint handling.
• Run daily reports and take required actions.
• May take on 1st Line Coordinator tasks as needed.

Skills

Customer service

Communication

SAP

Word

Excel

Tools

Microsoft Word

Microsoft Excel

SAP

Job description

Manpower, Inc. is seeking a Customer Support Coordinator in Slough for a 3‑month temporary contract. The role is full-time (37.5 hours/week) with an ASAP start, based in Slough.

You will resolve complex sales/order issues, coordinate with sales, logistics and finance, and ensure accurate processing of returns and orders. Ideal candidates have strong communication and customer service skills, and proficiency in SAP, Word and Excel.