Customer Support Coordinator

Manpower (United Kingdom); Slough; On-site; GBP 17,000 - 19,000; Full time

Job summary

Manpower (United Kingdom) is seeking a Customer Support Coordinator in Slough for a 3-month temporary contract. The role handles escalated sales orders, inquiries and fulfilment issues, working closely with sales, logistics and finance to resolve complex problems and protect cash flow.

You will communicate with customers and colleagues across departments, prioritise workload, and run daily reports. Proficiency in SAP, Word and Excel is preferred to ensure accurate processing of orders, returns,

Qualifications

• Excellent communication and customer service skills.
• Experience resolving escalated issues related to sales orders and fulfilment.
• Ability to work cross-functionally with sales, logistics and finance.

Responsibilities

• Handle and resolve complex or escalated sales and order-related issues.
• Resolve delivery complaints to protect cash collection targets.
• Ensure accurate processing of returns and orders.
• Make decisions based on delivery information that impact cost to the business.
• Build relationships with stakeholders for joint complaint handling.
• Run daily reports and take required actions.
• May cover some 1st Line Coordinator tasks if needed.

Skills

Customer service

Communication

Problem solving

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

3 Months temporary contract - Likely to be extended

Full time 37.5 hours per week

Working Hours: Mon-Fri 8:30am-5pm

ASAP Start

Our client, one of the world's leading industrial companies are currently recruiting for a Customer Support Coordinator to join their busy team in Slough.

Using your excellent communication and customer service skills, the Customer Support Coordinator is responsible for providing advanced support in resolving escalated issues related to sales orders, customer inquiries, and fulfilment processes. This role involves close relationship with other departments/teams, such as sales, logistics, and finance, to ensure that complex problems related to order processing, delivery schedules, and product availability are efficiently managed. The coordinator will also oversee the accurate resolution of discrepancies, ensure that the correct process has been followed, and maintain a high level of customer satisfaction.

• Handle and resolve complex or escalated sales and order-related issues that cannot be resolved by 1st line support, ensuring a timely and accurate response.
• To be accountable for resolving delivery complaints that, if unresolved, could lead to a failure in achieving monthly cash collection targets.
• Ensure that customer returns and orders are processed accurately
• The Customer Support Coordinator will make decisions based on information provided by customers on delivery issues that may be costly to the business.
• Build strong relationships with stakeholders for joint complaint handling
• Run daily reports and take any required actions
• The Customer Support Coordinator may also be required to take on some of the 1st Line Coordinator's tasks including placing orders, answering phones and logging cases, depending on business needs.

Providing impeccable customer service at all times, the Customer Support Coordinator will be able to work, communicate and deal with people at all levels in a professional manner. You must be able to prioritise your own workload at all times, frequently reacting to unexpected variances in demand.

You will have an excellent understanding of IT packages, ideally including SAP, Word and Excel and previous customer service based environment experience to include inbound and outbound phone contact.