Customer Support Coordinator

Manpower UK; Chalvey; On-site; GBP 15,000 - 22,000; Full time

Job summary

Manpower UK in Slough is recruiting a Customer Support Coordinator for a three-month temporary role with a strong chance of extension. The position is full-time, 37.5 hours per week, Monday to Friday, 8:30am–5pm, and offers an hourly rate of £13.45.

The role focuses on resolving escalated sales order queries and fulfilment issues while coordinating with sales, logistics and finance teams. You will need excellent communication and customer service skills, plus strong administrative abilities.

Qualifications

• Strong communication and problem-solving abilities with a solid customer service background.
• Experience with order processing, enquiries and fulfilment in a busy support role.
• Aptitude for liaising with sales, logistics and finance to resolve escalations.

Responsibilities

• Handle escalated sales order queries, customer enquiries and fulfilment problems.
• Liaise with sales, logistics and finance to keep deliveries and stock availability on track.
• Resolve complex or escalated issues and ensure accurate resolution of discrepancies.
• Run daily reports and take necessary actions; support 1st line tasks as needed.

Skills

Communication skills

Customer service

Problem solving

Administrative skills

Tools

SAP

Microsoft Word

Microsoft Excel

Job description

This Customer Support Coordinator role in Slough offers a full-time temporary contract of roughly three months, with a strong chance of extension. Working Monday to Friday, 8:30am until 5pm, the successful applicant earns up to £13.45 hourly. Responsibilities centre on handling escalated sales order queries, customer enquiries and fulfilment problems, liaising closely with sales, logistics and finance colleagues to keep deliveries and stock availability on track. Strong communication, problem-solving and administrative abilities are essential, alongside a solid customer service background. An immediate start is available for the right person.

Customer Support Coordinator Slough 3 Months temporary contract - Likely to be extended Full time 37.5 hours per week £13.45 Per hour Working Hours: Mon-Fri 8:30am-5pm ASAP Start Our client, one of the world''s leading industrial companies are currently recruiting for a Customer Support Coordinator to join their busy team in Slough. Using your excellent communication and customer service skills, the Customer Support Coordinator is responsible for providing advanced support in resolving escalated issues related to sales orders, customer inquiries, and fulfilment processes.

This role involves close relationship with other departments/teams, such as sales, logistics, and finance, to ensure that complex problems related to order processing, delivery schedules, and product availability are efficiently managed. The coordinator will also oversee the accurate resolution of discrepancies, ensure that the correct process has been followed, and maintain a high level of customer satisfaction.

Handle and resolve complex or escalated sales and order-related issues that cannot be resolved by 1st line support, ensuring a timely and accurate response. To be accountable for resolving delivery complaints that, if unresolved, could lead to a failure in achieving monthly cash collection targets. Ensure that customer returns and orders are processed accurately The Customer Support Coordinator will make decisions based on information provided by customers on delivery issues that may be costly to the business. Build strong relationships with stakeholders for joint complaint handling Run daily reports and take any required actions The Customer Support Coordinator may also be required to take on some of the 1st Line Coordinator''s tasks including placing orders, answering phones and logging cases, depending on business needs.

Providing impeccable customer service at all times, the Customer Support Coordinator will be able to work, communicate and deal with people at all levels in a professional manner. You must be able to prioritise your own workload at all times, frequently reacting to unexpected variances in demand. You will have an excellent understanding of IT packages, ideally including SAP, Word and Excel and previous customer service based environment experience to include inbound and outbound phone contact.