Senior Customer Success Specialist (Real Estate SaaS)

Aareon UK; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Aareon UK is seeking a Senior Customer Success Manager to help retain and expand the customer base for its property management platform in the UK market. You will work with key accounts to understand goals, map them to product outcomes, and ensure value is delivered from the software.

You will lead onboarding initiatives, maintain proactive communication with customers, monitor adoption, and partner with sales, support, professional services and product management to unlock growth opportunities.

Qualifications

• Senior Professional applies practical knowledge of job area typically obtained through advanced education and work experience.
• May influence others within the job area through explanation of facts, policies and practices.
• Independent worker with ability to collaborate across teams.

Responsibilities

• Supports customer onboarding from a customer workflow development perspective.
• Oversees proactive communication with key accounts.
• Proactively monitors and drives customer adoption and usage of products.
• Lays foundations for cross-sell and upsell by highlighting broader product portfolio.
• Collaborates with sales, support, professional services and product management to maximise customer value.

Job description

Aareon UK is seeking a Senior Customer Success Manager to help retain and expand the customer base for its property management platform in the UK market. You will work with key accounts to understand goals, map them to product outcomes, and ensure value is delivered from the software.

You will lead onboarding initiatives, maintain proactive communication with customers, monitor adoption, and partner with sales, support, professional services and product management to unlock growth opportunities.