Senior Customer Success Manager - Onboarding & Adoption

Aareon Group; Greater London; On-site; GBP 45,000 - 65,000; Full time

Job summary

Aareon Group in London is seeking a Customer Success Manager to ensure long-term customer retention and value realization from our SaaS solutions for the real estate industry.

You will oversee onboarding processes, maintain proactive communication with key accounts, and work with sales, support and product teams to maximize product adoption.

As a senior professional, you will collaborate across departments to unlock further value and strengthen durable relationships with customers.

Qualifications

• Supporting customer onboarding from a customer workflow development perspective
• Overseeing a proactive communication channel with key accounts
• Proactively monitoring and driving customer adoption and by ensuring that customers are utilising products in the optimal way
• Laying the foundations for cross-sell and upsell by raising awareness of the broader Aareon and partner product / service portfolio amongst the existing customer base
• They collaborate closely with sales, support, professional services and product management teams to ensure customers derive maximum value from the software solution.

Responsibilities

• Supports customer onboarding from a customer workflow development perspective
• Overseeing a proactive communication channel with key accounts
• Proactively monitoring and driving customer adoption and by ensuring that customers are utilisation products in the optimal way
• Laying the foundations for cross-sell and upsell by raising awareness of the broader Aareon and partner product / service portfolio amongst the existing customer base

Job description

Aareon Group in London is seeking a Customer Success Manager to ensure long-term customer retention and value realization from our SaaS solutions for the real estate industry.

You will oversee onboarding processes, maintain proactive communication with key accounts, and work with sales, support and product teams to maximize product adoption.

As a senior professional, you will collaborate across departments to unlock further value and strengthen durable relationships with customers.