Professional Services Executive

Tactile Ltd.; Manchester; Hybrid; GBP 29,000 - 35,000; Full time

Benefits offered by this job

5% matched pension

Private medical insurance after prob.

Life assurance at 4x salary

£26 broadband allowance per month

2 volunteering days per year

Enhanced parental leave

Buy/sell annual leave

Cycle to Work scheme

Salary sacrifice for car

Job summary

Aareon UK is seeking a Professional Services Executive to manage onboarding projects for new customers and support configuration, training and testing across implementations. You will deliver high-quality service aligned with project scope and timelines, while maintaining detailed records and coordinating with senior colleagues to ensure successful outcomes.

The role requires strong organizational and communication skills, comfort with learning new technical systems, and a detail-oriented

Qualifications

• Experience in onboarding, training or support within a SaaS environment.
• Strong organisational and customer-facing communication skills.
• Confidence learning technical systems and managing tasks independently.
• A detail focused approach with a strong commitment to quality and follow through.
• Knowledge of housing or property technology is a plus.
• Exposure to Salesforce or project delivery systems.
• Experience working in a consulting or services team environment.

Responsibilities

• Manage standard onboarding projects for new customers with guidance.
• Support configuration, training and testing activities across implementations.
• Deliver high-quality service in line with agreed project scope and timelines.
• Maintain detailed project records and status updates.
• Coordinate with Senior Professional Services colleagues and the Head of Professional Services to support successful outcomes.
• Provide training and handover to Customer Success Managers and Support where needed.

Skills

Onboarding

Training

Project management

Customer facing

Independent learning

Detail oriented

Housing knowledge

Salesforce

Tools

Salesforce

Job description

The opportunity Join Aareon UK as a Professional Services Executive

Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future. With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders. As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

We value a working environment where diversity and flexibility are valued, working in partnership and supporting each other as a team is a matter of course, and learning is perceived as an opportunity.

What you'll be doing

• Manage standard onboarding projects for new customers with guidance.
• Support configuration, training and testing activities across implementations.
• Deliver high-quality service in line with agreed project scope and timelines.
• Maintain detailed project records and status updates.
• Coordinate with Senior Professional Services colleagues and the Head of Professional Services to support successful outcomes.
• Provide training and handover to Customer Success Managers and Support where needed.

What we're looking for

• Experience in onboarding, training or support within a SaaS environment.
• Strong organisational and customer-facing communication skills.
• Confidence learning technical systems and managing tasks independently.
• A detail focused approach with a strong commitment to quality and follow through.
• Great to have, but not essential Knowledge of housing or property technology.
• Exposure to Salesforce or project delivery systems.
• Experience working in a consulting or services team environment.

What you’ll get in return

Alongside a salary of up to £32,000 and hybrid working, Aareon UK offers a great range of benefits, including:

• 5% matched pension
• Private medical insurance after probation
• Life assurance at 4x salary
• £26 monthly broadband allowance
• 2 paid volunteering days each year
• Enhanced parental leave
• Option to buy or sell annual leave
• Cycle to Work and car salary sacrifice schemes

Everyone is welcome

We are committed to creating an inclusive workplace where everyone has the opportunity to thrive. Aareon values diversity and welcomes applications from people with different backgrounds, experiences and perspectives. If you require reasonable adjustments during the recruitment process, please let us know so we can support you.

Our solutions address the major challenges of our time: climate change, housing shortages and skills shortages. Discover the diversity of #OneAareon!