Implementation Specialist

Aareon UK; Greater London; On-site; GBP 42,000 - 64,000; Full time

Job summary

Aareon UK is seeking a Senior Customer Success Manager to help retain and expand the customer base for its property management platform in the UK market. You will work with key accounts to understand goals, map them to product outcomes, and ensure value is delivered from the software.

You will lead onboarding initiatives, maintain proactive communication with customers, monitor adoption, and partner with sales, support, professional services and product management to unlock growth opportunities.

Qualifications

• Senior Professional applies practical knowledge of job area typically obtained through advanced education and work experience.
• May influence others within the job area through explanation of facts, policies and practices.
• Independent worker with ability to collaborate across teams.

Responsibilities

• Supports customer onboarding from a customer workflow development perspective.
• Oversees proactive communication with key accounts.
• Proactively monitors and drives customer adoption and usage of products.
• Lays foundations for cross-sell and upsell by highlighting broader product portfolio.
• Collaborates with sales, support, professional services and product management to maximise customer value.

Job description

Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future. With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders. As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone. We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!

The Customer Success Management (CSM) role is integral to ensuring long-term customer retention and success. CSMs focus on understanding the business goals and challenges of assigned customers, fostering strong relationships with key stakeholders, and advocating for them within the company.

The role includes:

• Supporting customer onboarding from a customer workflow development perspective
• Overseeing a proactive communication channel with key accounts
• Proactively monitoring and driving customer adoption and by ensuring that customers are utilising products in the optimal way
• Laying the foundations for cross-sell and upsell by raising awareness of the broader Aareon and partner product / service portfolio amongst the existing customer base
• They collaborate closely with sales, support, professional services and product management teams to ensure customers derive maximum value from the software solution.

A Senior Professional applies practical knowledge of job area typically obtained through advanced education and work experience.

Responsibilities typically include:

• Works independently with general supervision.
• Problems faced are difficult but typically not complex.
• May influence others within the job area through explanation of facts, policies and practices.

Become part of Aareon and digitise the European property industry together with us.

We value a working environment where diversity and flexibility are valued, working in partnership and supporting each other as a team is a matter of course, and learning is perceived as an opportunity.

Our solutions address the major challenges of our time: climate change, housing shortages and skills shortages.

Discover the diversity of #OneAareon!