Growth-Focused SMB Account Manager — Hybrid UK

Aareon UK; Greater London; Hybrid; GBP 38,000 - 62,000; Full time

Benefits offered by this job

5% matched pension

Private medical insurance

Life assurance at 4x salary

2 volunteering days per year

Enhanced parental leave

Option to buy/sell annual leave

Cycle to Work scheme

Job summary

Aareon UK, a Europe-wide SaaS provider for the real estate industry, seeks an SMB Account Manager in London. You will manage ~500 customers, driving retention and revenue through proactive relationships and data-led strategy.

You will build strong relationships, identify value-led opportunities, and collaborate with Sales, Customer Success and Product teams to deliver measurable outcomes. Hybrid work from London office.

Qualifications

• 1-2 years of account management, customer success or consultative sales experience.
• Natural ability to build rapport and trust with customers.
• Confident in discovery conversations, presenting solutions and negotiating.
• Value-led approach linking goals to outcomes.
• Strong commercial judgement to protect relationships while growing accounts.
• Structured, persistent management of a high-volume portfolio.
• Attention to detail with consistent follow-up, forecasting and record keeping.
• Experience with Salesforce or a similar CRM.
• Clear written and verbal communication skills.

Responsibilities

• Build trusted relationships across your customer portfolio and establish regular engagement.
• Understand customers' goals and challenges; connect Fixflo solutions to outcomes.
• Identify upsell and cross-sell opportunities across Fixflo's portfolio.
• Lead value-led account reviews, product conversations and negotiations through to close.
• Improve product adoption with customers, Fixflo Academy and Customer Success teams.
• Identify churn risks early and plan actions to reduce churn or down-sell.
• Maintain accurate Salesforce records: activity, opportunities, renewals, next steps.
• Use portfolio data to prioritise activity, manage pipeline and growth targets.
• Collaborate with Sales, Customer Success, Support, Product and Professional Services.

Job description

Aareon UK, a Europe-wide SaaS provider for the real estate industry, seeks an SMB Account Manager in London. You will manage ~500 customers, driving retention and revenue through proactive relationships and data-led strategy.

You will build strong relationships, identify value-led opportunities, and collaborate with Sales, Customer Success and Product teams to deliver measurable outcomes. Hybrid work from London office.