Implementation Specialist

Aareon Group; Greater London; Presencial; GBP 45.000 - 65.000; Jornada completa

Descripción de la vacante

Aareon Group in London is seeking a Customer Success Manager to ensure long-term customer retention and value realization from our SaaS solutions for the real estate industry.

You will oversee onboarding processes, maintain proactive communication with key accounts, and work with sales, support and product teams to maximize product adoption.

As a senior professional, you will collaborate across departments to unlock further value and strengthen durable relationships with customers.

Formación

• Supporting customer onboarding from a customer workflow development perspective
• Overseeing a proactive communication channel with key accounts
• Proactively monitoring and driving customer adoption and by ensuring that customers are utilising products in the optimal way
• Laying the foundations for cross-sell and upsell by raising awareness of the broader Aareon and partner product / service portfolio amongst the existing customer base
• They collaborate closely with sales, support, professional services and product management teams to ensure customers derive maximum value from the software solution.

Responsabilidades

• Supports customer onboarding from a customer workflow development perspective
• Overseeing a proactive communication channel with key accounts
• Proactively monitoring and driving customer adoption and by ensuring that customers are utilisation products in the optimal way
• Laying the foundations for cross-sell and upsell by raising awareness of the broader Aareon and partner product / service portfolio amongst the existing customer base

Descripción del empleo

Aareon is Europe’s established provider of SaaS solutions for the real estate industry and a pioneer of the sector’s digital future.
With its software solutions, Aareon connects people, processes, and properties—bringing the industry closer together. With the Aareon Property Management System, based on intelligent software solutions, the company enables the efficient management and maintenance of residential and commercial properties and creates digital experiences for all stakeholders.
As a reliable and innovative partner, Aareon is committed to progress, positive change, and sustainable living and working spaces for everyone.

We value a working environment in which diversity and flexibility are appreciated, cooperation in partnership and mutual support in the team are a matter of course and learning is perceived as an opportunity.

Become part of our international team! Become part of #OneAareon! We are looking forward to meeting YOU!

The Customer Success Management (CSM) role is integral to ensuring long-term customer retention and success. CSMs focus on understanding the business goals and challenges of assigned customers, fostering strong relationships with key stakeholders, and advocating for them within the company.

The role includes:

• Supporting customer onboarding from a customer workflow development perspective

• Overseeing a proactive communication channel with key accounts

• Proactively monitoring and driving customer adoption and by ensuring that customers are utilising products in the optimal way

• Laying the foundations for cross-sell and upsell by raising awareness of the broader Aareon and partner product / service portfolio amongst the existing customer base

They collaborate closely with sales, support, professional services and product management teams to ensure customers derive maximum value from the software solution.

A Senior Professional applies practical knowledge of job area typically obtained through advanced education and work experience.
Responsibilities typically include:

• Works independently with general supervision.

• Problems faced are difficult but typically not complex.

• May influence others within the job area through explanation of facts, policies and practices.