Strategic Enterprise Customer Success Manager (Remote)

Invicti; Belfast; Remote; GBP 50,000 - 70,000; Full time

Benefits offered by this job

Private health insurance

Pension plan

Quarterly wellness days

Paid volunteer days

Paid birthday off

Job summary

A leading application security firm in Belfast is looking for an experienced Enterprise Customer Success Manager to lead post-sales efforts and foster strong client relationships. This role requires 3-4 years of experience in Customer Success or Account Management in the tech space, with a strong emphasis on upsells and client satisfaction. Candidates should possess excellent communication skills and a strategic mindset. The position offers full-time remote work with comprehensive health and wellness benefits.

Qualifications

• 3-4 years in Customer Success or Account Management in tech.
• Experience in client relationship management.
• Strong written communication and facilitation skills.

Responsibilities

• Lead post-sales activities and relationship-building.
• Act as the voice of the customer.
• Work cross-functionally to ensure customer satisfaction.
• Retain partnerships through renewals and upsells.
• Conduct Quarterly Business Reviews.

Skills

Customer Success experience

Account Management

Relationship building

Presentation skills

Time management

Job description

A leading application security firm in Belfast is looking for an experienced Enterprise Customer Success Manager to lead post-sales efforts and foster strong client relationships. This role requires 3-4 years of experience in Customer Success or Account Management in the tech space, with a strong emphasis on upsells and client satisfaction. Candidates should possess excellent communication skills and a strategic mindset. The position offers full-time remote work with comprehensive health and wellness benefits.