Senior Customer Service & Admissions Lead

Craven College

Skipton, West Yorkshire

Vor Ort

GBP 32.000 - 42.000

Vollzeit

Vor 3 Tagen

Sei unter den ersten Bewerbenden

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Zusammenfassung

Craven College is seeking a committed Senior Customer Service and Admission Officer to support the Head of Customer Services and Admissions in day-to-day management of the team, ensuring a high-quality service. The role requires leadership, coaching, staff deployment and the ability to work across busy, high-volume channels to deliver excellent customer experiences at our Skipton campuses.

Experience in FE admissions and strong admin skills are essential, with GCSEs in English and Maths at level

Qualifikationen

Level 2 GCSE English and Maths (or willing to work towards within a specified time frame).
Experience and knowledge of staff management.
Experience/knowledge of FE sector admissions services.
Experience working in a busy, high-volume, face-to-face and multi-channel customer service environment.
Excellent administrative skills (word processing, spreadsheets, databases).
Commitment to high-quality customer service and continual improvement of the customer experience.

Aufgaben

Support the Head of Customer Services and Admissions in day-to-day team management.
Lead, coach and develop the Customer Services team.
Coordinate responsibilities and staff deployment for effective delivery.
Ensure high-quality customer service across channels and touchpoints.

Kenntnisse

Staff management

Customer service

High-volume environment

Administrative skills

Ausbildung

GCSE English and Maths Level 2

Jobbeschreibung