Student Support and Admissions – Team Leader

Burnley College; Burnley; On-site; GBP 28,000 - 34,000; Full time

Job summary

Burnley College is seeking a positive, organised and customer-focused Team Leader to supervise and coordinate our Admissions and Student Support services, ensuring applicants and learners receive a high-quality, responsive experience from enquiry through to enrolment and beyond.

You will lead colleagues across admissions, enrolment, applicant services and student support administration, allocate workloads, monitor performance and ensure applications and enquiries are handled within agreed

Qualifications

• Good general education with five GCSEs including English at grade C/5 or above.
• NVQ Level 3 or equivalent qualification.
• Excellent organisation, planning and IT skills.
• Experience with effective management systems and administrative procedures.

Responsibilities

• Supervise and coordinate Admissions and Student Support services.
• Allocate workloads, monitor performance and ensure timely handling.
• Oversee admissions and enrolment processes, applicant communications and checks.

Skills

Organisation

Planning

Communication

IT skills

Bespoke software

Management systems

Education

Five GCSEs including English

NVQ Level 3 or equivalent

Job description

Student Support and Admissions – Team Leader

21/10/2026

We are seeking a positive, organised and customer-focused Team Leader to supervise and coordinate our Admissions and Student Support services. You will help ensure that applicants and learners receive a high-quality, responsive and supportive experience from their first enquiry through to enrolment and beyond.

You will lead and support colleagues across admissions, enrolment, applicant services and student support administration, allocating workloads, monitoring performance and ensuring applications and enquiries are handled accurately and within agreed timescales.

The successful candidate will have a good general education, including five GCSEs or equivalent at grade C/5 or above including English, and be qualified to at least NVQ Level 3 or equivalent. You will bring excellent organisation, planning, communication and IT skills, confidence using bespoke software, and experience of effective management systems and administrative procedures.

You will oversee admissions and enrolment processes, applicant communications, interview and enrolment administration, and eligibility, residency and funding checks. You will also maintain accurate records, monitor application volumes and processing times, identify operational issues and practical solutions, and support continuous improvement across our services.

The salary for this post is up to £31,266

Burnley College Sixth Form Centre provides first-class Further Education, University Education, Apprenticeship, business training and adult learning programmes, in the heart of Pennine Lancashire. Please also see our College Charter on the Burnley College website.

At Burnley College, we celebrate the diversity of all our staff, students and visitors. We provide a safe and supportive environment in which everyone is able to study and work to the best of their abilities and we are committed to promoting equality of opportunity for all.

The College is dedicated to safeguarding and promoting the welfare of all learners and expects all staff to share in this commitment. Employment at the College is subject to an Enhanced DBS Check via the Disclosure and Barring Service and any post involving regulated activity will also be subject to an additional barred list check.

The closing date for this post is 5.00pm, Monday 23 November 2026

The location for this role is on site delivery.

We will return on Monday 5 January 2026.