Senior Customer Service and Admissions Officer

Craven College; Skipton, West Yorkshire; On-site; GBP 32,000 - 42,000; Full time

Job summary

Craven College is seeking a committed Senior Customer Service and Admission Officer to support the Head of Customer Services and Admissions in day-to-day management of the team, ensuring a high-quality service. The role requires leadership, coaching, staff deployment and the ability to work across busy, high-volume channels to deliver excellent customer experiences at our Skipton campuses.

Experience in FE admissions and strong admin skills are essential, with GCSEs in English and Maths at level

Qualifications

• Level 2 GCSE English and Maths (or willing to work towards within a specified time frame).
• Experience and knowledge of staff management.
• Experience/knowledge of FE sector admissions services.
• Experience working in a busy, high-volume, face-to-face and multi-channel customer service environment.
• Excellent administrative skills (word processing, spreadsheets, databases).
• Commitment to high-quality customer service and continual improvement of the customer experience.

Responsibilities

• Support the Head of Customer Services and Admissions in day-to-day team management.
• Lead, coach and develop the Customer Services team.
• Coordinate responsibilities and staff deployment for effective delivery.
• Ensure high-quality customer service across channels and touchpoints.

Skills

Staff management

Customer service

High-volume environment

Administrative skills

Education

GCSE English and Maths Level 2

Job description

We are currently seeking to employ a committed and motivated Senior Customer Service and Admission Officer, to support the Head of Customer Services and Admissions in the effective day-to-day management of the Customer Services Team, ensuring the delivery of a high-quality service through the coordination and delegation of responsibilities, effective staff deployment, and the provision of leadership, guidance, coaching and support. The role is responsible for fostering a positive and productive working environment, motivating team members, and contributing as an effective member of the wider Customer Services and Admissions Team.

• Qualified to Level 2 (GCSE Grade A-C or equivalent) in English and Maths (or willing to work towards completion within a specified time frame)
• Experience and knowledge of management of staff.
• Experience/knowledge of the FE sector admissions services.
• Experience of working in a busy, high-volume, face-to-face and other channels, customer focussed environment setting with excellent customer service skills
• Excellent range of administrative skills to include word processing, spreadsheets, databases.
• Demonstrable evidence of skills, and a commitment to a high-quality customer service. Strong desire for continual improvement of the customer's experience. Craven College is an aspirational College set in friendly and inclusive rural campuses in Skipton within the beautiful Yorkshire Dales, at The Aviation Academy based airside at Leeds Bradford Airport and at Evolve in the heart of Ripon. Craven College offers full-time courses for 16-18-year-olds, apprenticeships, courses for young people with special educational needs, part-time courses and degree level courses with a mission statement of 'enriching lives through learning'. Tyro Training is our commercial training division which offers a wide range of training courses for both individuals and businesses in Skipton.

We continuously invest in our excellent, industry standard facilities with a new £1.6m purpose-built Animal Management Centre on our Aireville Campus followed in 2022 by the construction of new equestrian facilities including an international sized arena and outdoor warm up area.