Senior Customer Service Administrator

GI Group Main Account; Hemel Hempstead; Hybrid; GBP 24,000 - 34,000; Full time

Job summary

GI Group Ireland Limited is seeking a Senior Customer Service Administrator to join a leading global organisation in the scientific/healthcare sector, based in Hemel Hempstead with remote working options.

You will manage customer relationships across the full service and order lifecycle, ensuring high-quality service and accurate documentation while coordinating shipments and supporting continuous improvement initiatives.

Qualifications

• Minimum 2 years' customer service or administrative experience in a similar role.
• Strong Microsoft Office skills (Excel, Word, PowerPoint, Outlook).
• Experience with ERP systems (SAP or QAD).
• Experience with CRM platforms (Salesforce).
• Excellent written and verbal communication skills (fluent English).
• Strong attention to detail, accuracy, and document control.

Responsibilities

• Manage customer enquiries and provide clear, proactive updates.
• Process orders, quotations, tenders, and contracts accurately and on time.
• Coordinate shipments and liaise with internal teams to support fulfilment.
• Maintain accurate documentation and customer/order data.
• Use ERP/CRM systems to manage workflows and keep records up to date.
• Support process improvement and ensure consistent service quality.

Skills

Microsoft Office Suite

ERP systems

CRM platforms

Communication

Attention to detail

Multitasking

Independent remote work

Tools

SAP

QAD

Salesforce

Job description

Job Title: Senior Customer Service Administrator Location: Hemel Hempstead, HP2 7GE / Remote Salary: £21.10 Contract: Fixed term contract - 12 months Hours: Monday to Friday,
37.5hrs Start: ASAP GI Group are recruiting for a Senior Customer Service Administrator to join a leading global organisation in the scientific/healthcare sector.

This is a full-time 12-month contract offering remote working (Hemel Hempstead base) and a fast-paced role supporting customers across the full service and order lifecycle.

You will be a key point of contact for customers and internal stakeholders, ensuring a high standard of service delivery.

The role includes managing customer relationships, processing orders and contracts, handling tenders and quotations, coordinating shipments, and maintaining accurate documentation and system records.

You'll also contribute to continuous improvement initiatives.

Key responsibilities

• Manage customer enquiries and provide clear, proactive updates.
• Process orders, quotations, tenders, and contracts accurately and on time.
• Coordinate shipments and liaise with internal teams to support fulfilment.
• Maintain accurate documentation and customer/order data.
• Use ERP/CRM systems to manage workflows and keep records up to date.
• Support process improvement and ensure consistent service quality.

Essential requirements

• Minimum 2 years' customer service or administrative experience in a similar role.
• Strong Microsoft Office skills (Excel, Word, PowerPoint, Outlook).
• Experience with ERP systems (SAP or QAD).
• Experience with CRM platforms (Salesforce).
• Excellent written and verbal communication skills (fluent English).
• Strong attention to detail, accuracy, and document control.
• Able to manage multiple priorities and deadlines.
• Comfortable working independently in a remote setting, while collaborating with teams.

Desirable

• Experience in tender/bid documentation and contract administration.
• Knowledge of GMP, ISO standards, or quality systems.
• Experience in pharmaceutical, healthcare, scientific, or regulated environments.
• Relevant qualifications/certifications (business administration, science, or related fields beneficial).
• Attention to Detail & Documentation Accuracy.
• Organisation, prioritisation & multitasking.

Gi Group Ireland Limited are acting as an Employment Agency in relation to this role.