Senior Customer Service Admin | Remote with Site Visits

Randstad CPE; Hemel Hempstead; Hybrid; GBP 24,000 - 34,000; Full time

Job summary

Randstad CPE is recruiting a Senior Customer Service Administrator to support global health and safety solutions by coordinating orders, quotes and tender documentation. You will act as the main liaison between customers, internal teams and sales while ensuring high standards of data accuracy.

This hybrid role offers remote work with occasional site visits to Hemel Hempstead. Strong communication, ERP/CRM experience and meticulous attention to detail are essential, as is the ability to work

Qualifications

• At least 2 years of administrative or customer service experience in a similar role.
• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Experience with CRM platforms (Salesforce) and ERP systems (SAP, QAD).
• Excellent written and verbal communication skills in English.
• Strong organizational, time-management and multi-tasking abilities with keen attention to detail.

Responsibilities

• Manage customer relationships and ensure exceptional service delivery in a multifaceted environment.
• Process orders and contracts, handle quotations and manage complex tender/bid documentation.
• Coordinate shipments across teams and maintain high-quality documentation accuracy.
• Serve as a key liaison between customers, internal departments and sales teams.
• Bring a process-improvement mindset to support continuous improvement initiatives.

Skills

Customer service

Administrative experience

MS Office

Communication

Organizational skills

Tools

Salesforce

SAP

QAD

Job description

Randstad CPE is recruiting a Senior Customer Service Administrator to support global health and safety solutions by coordinating orders, quotes and tender documentation. You will act as the main liaison between customers, internal teams and sales while ensuring high standards of data accuracy.

This hybrid role offers remote work with occasional site visits to Hemel Hempstead. Strong communication, ERP/CRM experience and meticulous attention to detail are essential, as is the ability to work