Senior Customer Service & Logistics Administrator (Remote)

Adecco; Hemel Hempstead; Remote; GBP 24,000 - 34,000; Full time

Job summary

Adecco is hiring a Senior Customer Service Administrator to join a life sciences client on a remote basis. The role focuses on managing customer relationships, orders, tenders, quotations and shipments while ensuring accuracy and compliance with quality systems.

The successful candidate will liaise between customers, sales teams and internal departments, supporting continuous improvement and global service delivery. Prior ERP/CRM experience and strong English communication are essential.

Qualifications

• Minimum 2 years of customer service or administrative experience.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience with ERP systems (SAP, QAD) and CRM (Salesforce).
• Fluency in English with excellent written and verbal communication.
• Ability to manage multiple priorities and meet deadlines.
• Experience with tender/bid documentation and contract administration.
• Knowledge of GMP, ISO standards and quality systems is advantageous.

Responsibilities

• Manage customer relationships, providing exceptional service and support.
• Process orders and contracts efficiently, ensuring timely and accurate execution.
• Handle tenders and quotations in accordance with organisational standards.
• Coordinate shipments and maintain necessary documentation to facilitate logistics.
• Collaborate across teams to ensure seamless service delivery and customer satisfaction.
• Contribute to process improvement initiatives and document management.
• Uphold compliance with GMP, ISO standards, and quality systems.

Skills

Communication skills

Time management

Attention to detail

Problem solving

Independent work

Team collaboration

Multitasking

Education

Business administration

Science

Professional certifications

Tools

SAP

QAD

Salesforce

Job description

Adecco is hiring a Senior Customer Service Administrator to join a life sciences client on a remote basis. The role focuses on managing customer relationships, orders, tenders, quotations and shipments while ensuring accuracy and compliance with quality systems.

The successful candidate will liaise between customers, sales teams and internal departments, supporting continuous improvement and global service delivery. Prior ERP/CRM experience and strong English communication are essential.