Senior Customer Service Administrator

Adecco; Hemel Hempstead; Remote; GBP 24,000 - 34,000; Full time

Job summary

Adecco is hiring a Senior Customer Service Administrator to join a life sciences client on a remote basis. The role focuses on managing customer relationships, orders, tenders, quotations and shipments while ensuring accuracy and compliance with quality systems.

The successful candidate will liaise between customers, sales teams and internal departments, supporting continuous improvement and global service delivery. Prior ERP/CRM experience and strong English communication are essential.

Qualifications

• Minimum 2 years of customer service or administrative experience.
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience with ERP systems (SAP, QAD) and CRM (Salesforce).
• Fluency in English with excellent written and verbal communication.
• Ability to manage multiple priorities and meet deadlines.
• Experience with tender/bid documentation and contract administration.
• Knowledge of GMP, ISO standards and quality systems is advantageous.

Responsibilities

• Manage customer relationships, providing exceptional service and support.
• Process orders and contracts efficiently, ensuring timely and accurate execution.
• Handle tenders and quotations in accordance with organisational standards.
• Coordinate shipments and maintain necessary documentation to facilitate logistics.
• Collaborate across teams to ensure seamless service delivery and customer satisfaction.
• Contribute to process improvement initiatives and document management.
• Uphold compliance with GMP, ISO standards, and quality systems.

Skills

Communication skills

Time management

Attention to detail

Problem solving

Independent work

Team collaboration

Multitasking

Education

Business administration

Science

Professional certifications

Tools

SAP

QAD

Salesforce

Job description

Senior Customer Service Administrator

Location: Remote

Contract Type: Temporary (12 months)

Hourly Rate: £21.10

Working Pattern: Full Time (37.5 hours per week) Mon - Thur: 8:30 -17:00, Fri: 8:30-16:30

About the Role

Our client is seeking a Senior Customer Service Administrator to join their collaborative team in the life sciences industry. The successful candidate will play a pivotal role in managing customer relationships and ensuring the delivery of exceptional service. This position involves processing orders and contracts, handling tenders and quotations, and coordinating shipments while maintaining high standards of accuracy.

In this multifaceted role, the Senior Customer Service Administrator will serve as a key liaison between customers, sales teams, and internal departments. The individual will manage complex administrative processes, contributing to continuous improvement initiatives and impacting the organisation's ability to deliver critical scientific solutions worldwide.

Key Responsibilities

• Manage customer relationships, providing exceptional service and support.
• Process orders and contracts efficiently, ensuring timely and accurate execution.
• Handle tenders and quotations in accordance with organisational standards.
• Coordinate shipments and maintain necessary documentation to facilitate logistics.
• Collaborate across teams to ensure seamless service delivery and customer satisfaction.
• Contribute to process improvement initiatives and document management.
• Uphold compliance with GMP, ISO standards, and quality systems.

Requirements

• A minimum of 2 years of customer service or administrative experience in a similar role is required.
• Preferred fields of study include business administration, science, or a related discipline.
• Relevant professional certifications are beneficial.
• Strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) is essential.
• Experience with ERP systems (such as SAP, QAD) and CRM platforms (such as Salesforce) is required.
• Excellent written and verbal communication skills, with fluency in English.
• Proven ability to manage multiple priorities and meet deadlines effectively.
• Strong attention to detail and a commitment to accuracy in all tasks.
• Experience with tender/bid documentation and contract administration is preferred.
• Knowledge of GMP, ISO standards, and quality systems is advantageous.
• Ability to work independently while collaborating effectively within a team environment.
• Experience in the pharmaceutical, healthcare, or scientific industries is beneficial.
• Strong problem-solving skills and a process improvement mindset are highly desirable.
• Excellent organisational and time management abilities, with adaptability to changing business needs and priorities.
• A professional approach with a strong customer-service orientation is essential.

Application Process

This is a unique opportunity to contribute to the mission of improving global health, safety, and cleanliness through exceptional customer service and administrative excellence.

Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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