Senior Customer Service & Contracts Admin (Remote)

GI Group Main Account; Hemel Hempstead; Hybrid; GBP 24,000 - 34,000; Full time

Job summary

GI Group Ireland Limited is seeking a Senior Customer Service Administrator to join a leading global organisation in the scientific/healthcare sector, based in Hemel Hempstead with remote working options.

You will manage customer relationships across the full service and order lifecycle, ensuring high-quality service and accurate documentation while coordinating shipments and supporting continuous improvement initiatives.

Qualifications

• Minimum 2 years' customer service or administrative experience in a similar role.
• Strong Microsoft Office skills (Excel, Word, PowerPoint, Outlook).
• Experience with ERP systems (SAP or QAD).
• Experience with CRM platforms (Salesforce).
• Excellent written and verbal communication skills (fluent English).
• Strong attention to detail, accuracy, and document control.

Responsibilities

• Manage customer enquiries and provide clear, proactive updates.
• Process orders, quotations, tenders, and contracts accurately and on time.
• Coordinate shipments and liaise with internal teams to support fulfilment.
• Maintain accurate documentation and customer/order data.
• Use ERP/CRM systems to manage workflows and keep records up to date.
• Support process improvement and ensure consistent service quality.

Skills

Microsoft Office Suite

ERP systems

CRM platforms

Communication

Attention to detail

Multitasking

Independent remote work

Tools

SAP

QAD

Salesforce

Job description

GI Group Ireland Limited is seeking a Senior Customer Service Administrator to join a leading global organisation in the scientific/healthcare sector, based in Hemel Hempstead with remote working options.

You will manage customer relationships across the full service and order lifecycle, ensuring high-quality service and accurate documentation while coordinating shipments and supporting continuous improvement initiatives.