Senior Customer Experience Consultant — Global Logistics

maersk; England; On-site; GBP 42,000 - 62,000; Full time

Benefits offered by this job

25 days annual leave

Annual bonus

Pension scheme

Family-friendly benefits

Daily lunch allowance

On-site canteen

Employee Assistance Program

Job summary

Maersk is seekingSenior Customer Experience Consultants to be the first point of contact for customers, handling complex cases and collaborating with global accounts. The role focuses on delivering professional, efficient service and adding value in a dynamic, international environment.

Ideal candidates thrive in fast-paced settings, excel at problem-solving, and have strong communication skills. The position includes cross-functional collaboration, KPI monitoring, and involvement in continuous

Qualifications

• Passion for customer satisfaction and service excellence.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, evolving environment.
• Previous logistics experience is a plus.
• Proficiency in Microsoft Office.

Responsibilities

• Deliver exceptional customer service and manage escalations.
• Liaise with global stakeholders and third-party suppliers.
• Identify challenges in client supply chains and propose solutions.
• Monitor performance and produce KPI reports.
• Participate in supply chain projects and continuous improvement initiatives.

Skills

Communication

Problem-solving

Teamwork

Microsoft Office

Tools

Microsoft Office

Job description

Maersk is seekingSenior Customer Experience Consultants to be the first point of contact for customers, handling complex cases and collaborating with global accounts. The role focuses on delivering professional, efficient service and adding value in a dynamic, international environment.

Ideal candidates thrive in fast-paced settings, excel at problem-solving, and have strong communication skills. The position includes cross-functional collaboration, KPI monitoring, and involvement in continuous